Noir & BlancReviews of noirblancnyc.com

Scam scam scam Bestilte Salomon sko og ordrenummeret kommer fra Noir og Blanc, men har aldrig modtaget varen

My order hasn't been delivered

I was looking for great quality and real leather. I received a bag that was totally crooked and tried to get a refund. They promised to send a replacement bag and after several emails finally received a replacement which is okay. I doubt these are made in the US.

I ordered three handbags from Noir Blanc during mid December. I received one and had to wait for the other two and also two free wallets. I decided to take another bag instead. The bags are soft, and well-made. The material does not seem to crack or peel, making it suitable for everyday use. Shipping Delays:   long shipping times (sometimes over a month) and issues with items being out of stock after ordering. I was in no rush so it was not a bother to me. Design & Functionality: I love the size, it is "perfect" for holding essentials like a phone, wallet, and keys without being bulky. The multiple zippered compartments are a highlight for organization. I received two straps for each bag as displayed, but two of the bags did not have the fluffy pom key chain as displayed. Customer Service was exceptional. Communication never stopped until my order was completed. If you prioritize a stylish, functional, bag at a good price point and can afford potential shipping variations, the  Noir & Blanc crossbody  is a recommended purchase.

Order as a christmas gift, arrived late, contact with the company is by e-mail only. Quality poor, cheap leather, cheap gold coloured hardware, bag too small for the strap, no pom pom accessory as shown but a cheap tassel instead. Currently trying to return it for a refund however company keep saying they will only replace. Just want my money back.

Finally received the black purse I ordered back in December and it was worth the wait. It’s the perfect style, color and size. Now, two more of my friends have ordered the bag in red and navy. We’re total fans of the product and its Customer Care team.

Bag looks cheap does not smell like leather delivery took ages poor quality made in china

Beware! SCAM company. I ordered a bag in late October, 2025. After receiving the item, I decided the bag didn’t fit my needs. I sent two emails to customer service in November, 2025 requesting return instructions and a refund. They gave me instructions to send the bag to an address in Texas. I sent the product to the Texas address via Fedex. The company in Texas is called ShipBOB, Inc. This is the name they provided to return the product. Fedex tracking showed the product was delivered and signed on 12/1/25. Since 12/1/25, I’ve been emailing Noir & Blanc’s customer service on the refund status, and the replies are along the lines of “we’re working on it. thank you for your patience.” Today, 01/14/2026, I filed an official complaint with the Better Business Bureau. I attached all the email correspondences, credit card statement, and proof of the Fedex delivery. I informed Noir & Blanc of the BBB complaint. The company’s official name is Noir & Blanc New York, but there’s no New York address and phone number on its website, only an email address. I suspect this company is based overseas, most likely in China. Terrible merchant! Update 01/16/26: Noir & Blanc finally issued the refund on my credit card. Be persistent when pursuing a refund.