Richard W.
I was not told that the CPAP mask I…
I was not told that the CPAP mask I ordered was all one piece. So I cannot replace specific parts when they need changed out. I have written numerous emails and today no one still has replied.

is an authorized dealer for all offered oxygen and sleep therapy products from manufacturers such as Phillips Respironics, ResMed, Devilbiss Healthcare, AirSep, Drive Medical, and much more. Our team has over 40 years of respiratory experience. A Licensed Respiratory Care Practitioner is always on site to answer all questions and provide recommendations. Due to the unyielding support of our customers, we continue to grow as a company. With over 100,000 orders fulfilled nationwide and internationally, we pride ourselves on the reputation and customer satisfaction that we have achieved.
No Insurance Medical Supplies (noinsurancemedicalsupplies.com) has 709 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 83 reviews with 1 star · Clear filters
Richard W.
I was not told that the CPAP mask I ordered was all one piece. So I cannot replace specific parts when they need changed out. I have written numerous emails and today no one still has replied.
Daryl R.
My wife suffers from severe lung damage. Her mask is broken and she was praying for a comfortable replacement for her breathing machine. We ordered the full face mask and paid $116 dollars for it. This is a lot of money to us and was hard to come up with. The mask finally arrived and was too small to fit her face. She was in tears. I called them and they basically said too bad.. We will not take it back or replace it. We can not afford to buy another. It was never used. And my wife is now forced to use the mask she has held together with tape. Thanks for your lack of compassion and your greed. I hope no one else accidently orders the wrong size. You're screwed. Thanks a lot
Response from No Insurance Medical SuppliesFeb 4, 2021
We are sorry you were unhappy with your order. Unfortunately due to Covid-19 we are not accepting returns. We are a respiratory company operating during a respiratory pandemic and trying to keep our employees as well as other customers as safe as possible. If you would like to order a different sized cushion we would be happy to offer you a discount on the cushion.
MaryJane M.
Price gouging on PPE. Product broke very soon after receipt and will not refund or send a replacement . Buyer beware!
Response from No Insurance Medical SuppliesSep 24, 2020
You spoke to a representative and stated that the product broke after 10 uses. These masks are made for multiple uses but not for extended use. 5-15 uses is average. They are disposable masks. They will wear out and break after while. You asked us to send you another masks for free but we fulfilled your order and you received what you paid for. We also are not price gouging.
Greg Q.
If I were you I would take very close consideration when buying a product from this company. My CPAP came with a damage reservoir and they said they would send me one overnight and lied to me and send it regular mail. Then the power cord just keeps disconnecting by itself. And Alex the manager said too bad there’s nothing we can do about it all the machines are that bad. And they would not even send me a new power cord and I’ve only had the machine for a couple of days. Please don’t buy any used equipment from this company because once they get your money they will tell you to go fly a kite.
Terri Hedges C.
Very poor customer service, Ordered a post op boot which came late. Called company stated it was still in box with plastic on, had never been used. Refuses refund. Using COVID as a reason not to return product.
Henry Z.
Very poor customer service. They don't even want to talk or discuss anything further. Price gouging on their N95 masks. I found the exact same mask one third (1/3 or 33.333% if you can believe that!) of the price! When I tried to return them even BEFORE they were delivered, they refused. I asked if I could refuse the delivery so that it would get sent back to them, and they said no. They also try to gouge you through their refund policy as if the price on the mask was not enough. You will get it up where the sun don't shine with these people. BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!
David F.
I ordered what was listed as Responsive Respiratory Oxygen Cylinder E Tank - Gently used, listed as CONDITION:Refurbished. not sure what refurbished means to you but also states in ad 5 year Hydrostatic test . i received a total of 11 cylinders last hydrostatic test dates 03/12, 08/13, 10/13, 5/14, 04/15, 09/15, 10/16, 02/17, 05/17, 03/18, and the only one I can remotely call refurbished at 01/20. was transfered to an Alex who is .supposedly in charge of this area, a rather rude individual. says i just dont know how to read the dates. I have been in the business long enough sir and can read very well. All I can say is buyer beware as there idea of a refurbished tank has one year left on hydrostatic test date left ( which is five years) as you can see 4 of the tanks sent are way out of date range. one expires this month., one in 5 months not here 1 year as been told
Steven M.
Horrible customer service. How are they still in business? I placed an order for a CPAP mask and received a mask in the open package! When I complained I was told that they do not accept returns on open package masks. Then they told me that they receive the mask like this from the manufacturer (right!). Finally, they told me that they will exchange the mask, but it will take an unknown amount of time due to coronavirus. The lady I was talking to was very rude. My order number is 34241.