Anurag D.
Rigid policy, charged fee despite unopened return due to airline rules
I purchased order N102582 for $2,922.20. The company’s courier delivered the carton to my trans-shipping provider, but since the battery inside couldn’t legally fly by air, the entire package was returned to the seller completely unopened. Despite receiving back unused goods, I was refunded only $2,328.36 — a 20% deduction — and I also paid for the return shipment myself. I explained the situation and asked for an exception, but they flatly refused, citing policy. This wasn’t a “changed mind” return; it was a logistics restriction. The rigid application of their policy, even in such an exceptional case, felt unfair and not customer-friendly.



