Paula M.
Broken delivery guarantee & zero email response
UPDATE September 28th: NOFLTRS replied here publicly taking "full responsibility" and promising a full refund to look good. However, days have passed and they are still completely ignoring my emails, and no refund has been processed. Their public response was clearly just a PR tactic. I am now proceeding with a formal chargeback through my bank/payment provider using their public admission of fault as evidence. I placed an order on August 24, relying on the explicit promise displayed on their product page: "All orders are shipped and delivered within 1 week of purchasing worldwide." I bought this item specifically for an upcoming trip. It took 18 days in total to arrive (delivered September 11)—which is a full 11 days past their guaranteed delivery window. On Instagram, their team admitted that the delay was caused by an internal manufacturing defect and re-printing issues on their end. Because of their delay, the shirt arrived long after my trip had passed, making it completely useless to me. I sent a formal return request to their email including a screenshot of the 1-week guarantee from their product page. Since this failure is entirely due to NOFLTRS’ internal delays, I requested a full refund or a prepaid return label without being forced to pay international shipping costs to their US facility. So far, my emails are being ignored. NOFLTRS advertises fast delivery timeframes next to the buy button to secure sales, but fails to honor them or respond when issues arise. I am posting this here so their team takes responsibility for my order immediately. If I do not receive a full refund or a prepaid return label, I will proceed with a formal chargeback through my payment provider.
Response from NofltrsSep 23, 2026
Hi, we want to address this directly and take full responsibility. The delay on your order was caused by a re-printing issue on our end — our team acknowledged this and we stand by that. We also acknowledge that our stated delivery timeframe wasn't met, and since the shirt arrived too late for its intended purpose due to our delay, that's entirely on us. Please reach out via the email in our website footer with your order number and we will process a full refund without requiring you to return the item at your own cost. We're sorry this wasn't resolved before it reached this point.


