Unhappy C.
VERY UNHAPPY DIDNT RECEIVE
I was so excited! I ordered mine 6/26. Very unhappy/disappointed with the first proof quality and when I was told there were no other "motorcycle" options like what I had orderd, I asked for a refund. I was told no refunds, only option was to pick another portrait. I've complained MANY times and seem to get the same answer "we're sorry" "not our policy" "customer satisfaction means everything to us, but no refunds, its clearly written on our website" "covid delays"... I settled for another portrait and okd the proof. I got notification my canvas was shipped on 7/16. Today 7/31 - I still don't have. Tracking STOPPED on 7/24 in Orlando, FL when UPS handed off to USPS. Orlando is 2 hours from me. This was 8 days ago. I asked Noble customer service yet again for help today tracking since they SHIPPED the package. I was told, "we're sorry, we can't track until the 12 day mark after it was handed over to USPS. Then it will be considered LOST. (??) How about TRACK the package for a very unhappy customer? Tell me where its at? Offer help, offer solution or resolution? I have an email trail of 33+ emails to and from Noble customer service. I will advise all: DO NOT ORDER FROM THIS COMPANY. Horrible experience. $81.23 Noble Order Request #7774