NissanReviews of nissanusa.com

Brian Chand at Jenkins Nissan was great. He kept me informed on the progress of my vehicle. He even had them wash it for me.

Imagine taking a much-needed summer trip with your family of four. It’s a busy summer week trying to squeeze in a long weekend with summer camps and family gatherings. To maximize your children’s opportunities to connect with peers and to create meaningful experiences you decide to leave late after camp on Thursday night. Then 150 miles into your trip- BANG- your one-year-old warranty backed vehicle suffers catastrophic engine failure. Your heart sinks. You put your trust in this company to transport your family hundreds of miles away, but they let you down. You’re on the side of the road, your kids are scared, your trunk is full, and you’re stuck the middle of nowhere with midnight approaching. That is precisely the situation I found myself in one July night. But not to worry, Nissan would take care of me, right? After all, the car was under warranty. Any cost incurred as a result of this engine failure ought to be covered. Or so I thought. Evidently Nissan has no interest in ensuring that you arrive at your destination safely, or that you can rely on their vehicles to transport you to and from your destination. And if you need to transport your inoperable vehicle to a dealership to be serviced- you’re on your own. The engine repair was covered, but the transportation costs incurred as a result of the failure were not. Nor were the rental costs for half of the time the vehicle was out of service. Nissan let me down again. I do not plan on giving them the opportunity to let me down a third time.

I purchased a new 2024 Nissan Sentra, after many issues with a used car that I purchased, so I figured I’d buy something NEW so I wouldn’t have to haven’t in the shop every other week. Boy did Nissan let me down. There is SOMETHING wrong with my car, and I’ve made EVERY effort to take excellent care of my new car, to protect my investment. Around month two of having my new car, I noticed when I come to a stop, there is a GOD awful “crunchy, grinding” noise that is so loud, my neighbors have asked me what is wrong with my breaks (they can hear it standing OUTSIDE near the stop sign). So I took it into the shop- This noise doesn’t happen every time I stop, only sometimes, mornings being the absolute worse. Shocker- “ma'am your breaks are fine. We didn’t hear any noises while driving it and the noise you’re hearing is “slip stick”- we checked your brakes and they are wearing normal and there’s nothing wrong”. Ok so I left, not satisfied, because the car is still making the god awful noise. They wouldn’t even provide me with a loaner OR a ride to work, since they only shuttle within 10 miles from the dealer. A few weeks later and the noise is worse. I take it BACK to the dealer, and got my oil changes and tires rotated. “ma’am- There is NOTHING wrong with your car”- WHAT? So they’re basically telling me I am a liar. My mother hears it- my father hears it- My kids hear it and whenever someone that rides along with me hears it and always asks - WHAT the hell is wrong with your breaks? I said the dealer said it’s NORMAL and that it’s “Slip stick”. well, my father is who a retired master mechanic, said that the noise is NOT normal slip stick. Third trip to the dealer, and 3 days of missed hours at work, There is still NOTHING WRONG with the car. I called Nissan directly and told them I didn’t buy a Brand new car for it to make a god awful noise (Not to mention I’m a little nervous that there is going to be a breaking failure) Nissan customer service said after reviewing the shop records, and with the amount of miles that are NOW on my car (12k- I drove it on two road trips this summer) but the first time I took it in it only had just over 4k miles, they aren’t willing to trade it in for a different car - I don’t even care if it’s another brand new car- I just want it to sound good - And not like my breaks are going to FAIL. I’m so angry. She said after reviewing my file- they are going to send a tech out to the dealer I got it from, which is over 30 miles from my house. I am not comfortable driving this car!!!!!! Come on NISSAN - DO BETER to your customers! I’ve never recieved such uncaring/crappy customer service from the SHOP to the Customer advocate- NO ONE IS ADVOCATING for me! NO ONE! I WILL BE FILING A COMPLAINT with the attorney generals office and I WILL BE CONTACTING. A lemon law lawyer. If NISSAN is such a great company why can’t they help? The advocate that called me, Kelly- was rude and dismissive- oh I understand, NO YOU DO NOT! If you did you’d be putting me in another car until you find out WHAT THE F IS WRONG With MINE! I am more than frustrated I am fuming! They all act like I’m lying! Why would I LIE ABOUT THIS !? Do yourself a favor and STAY AWAY FROM Nissan . I will be BLASTING THEIR CUSTOMER SERVICE EVERYWHERE I CAN BECAUSE THEY ARE NOT HELPFUL AND THEY REALLY DON’T GIVE A FLYING F

Windshield cracked in half right down the middle. No sign of any chips. No cars around me at the time. Pathfinder with 4800 miles. Service writer and mechanic also said no sign of outside damage yet Nissan denies the claim. Been in the auto business for 40 years and sure this is a defective windshield. Poor customer service after repeated calls.

I am the owner of a 2023 Nissan Rogue that was purchased Sept 2023. The truck has literally been in the shop since October 2023. Everything just about has been replaced from engine mounts, shocks, side grill panels, air conditioner unit, stick shift, back seat and arm rest, the list can go on! 😭 Well I’m Nov 2023 I brough the vehicle to Avondale Nissan do to the tires loosing air! Per the shop mechanic he stated loosing air is as normal and he didn’t see anything wrong with the tires. How the hell is loosing air from a tire normal?! Now here it is 9 month later and I’m still putting air in the tires only to be on a flat due to a nail and since I had to get it patched (Nissan service never game me back my tire 🛞 lock nut) so they filled tired with air and a partial patch so I can make it back to Avondale Nissan from downtown Phoenix only to be told by Avondale Nissan and Nissan USA there is nothing they can do and I have to buy new tires! New tires when I have told Nissan about the tire leak only after having the vehicle less than 30 days? How do I have a new car but it’s giving used issues?! I will not refer anyone to any Nissan products. I am Very displeased and disappointed in Nissan especially when I worked for a Nissan dealership and I know what can be done behind the scenes! I guess my skin color is not fair enough?! Truck only had less than 10k miles on it and tires before I started having tires issues and on top of Everything else!!!!! Nissan, go back to the drawing board stop ripping off investors!!! The fact that Nissan makes money of all service repairs and couldn’t replace 2 tires is ridiculously absurd!

My experience from the front door to the back door. At 1st, it was a little rocky, We weren't on the same page. The 1st car I got put into wasn't the right fit. It was settled 😌 I was under the tender care of one of the managers Ann Woods she was instrumental & worked hard to get me a deal I would be much happier with 😊 Sonia Lopez & other sales consultants this time around won me over 👍 with their upbeat personalities, I find they can be very accommodating if there's a problem or you're not satisfied with your ride, let them know right ! Away & they would try to clarify the problem. Thank 🌺 you guys at Lynne's Nissan at 318 Bloomfield Avenue, Bloomfield N.J.

It's sickening to see large corporations, Nissan Corp. specifically, producing parts that are not sustainable and not owning up to their mistakes when it was their job to fix something in the first place. Aug 2020 my transmission needed repair (under warranty) and they replaced parts (protocol, which is fine). Sep 2022 those same parts failed and I was told I needed to replace my transmission fully at $6500. But I came back and told them it was still under warranty (for another 6 months). The warranty department came back and decided on only replacing parts again. Even though I know 100% that from the mechanics inspection that the best solution was to fully replace the whole transmission. 1.5 years from that fix in 2022 my transmission is failing again. Just to tally this up, this is 3x in 4 years my transmission has failed on a car that is under 90,000 miles. My 1st issue happened at 47,000 miles; 72,000 miles; and last at 89,000 miles. Nissan Corp told me that they would do 50/50 on my transmission repair but decided themselves it needed to be fully replaced. Although it's doing the exact same thing it did in 2020 and 2022. So instead of parts they want the whole thing which now would cost us $4000. My transfer case in addition is leaking as well from all these transmission issues (but Nissan won't cover that) that's an additional $2000. So a total of $6,000.They won't tell us why they decided on doing it this way instead of all the ways they did before. And won't tell us why they chose to not fully replace it when I was instructed it needed to be when it was under warranty. Now my car is devalued and I don't have a vehicle. Thank you Nissan for treating your customers like garbage. *over a month battle, how exhausting

Vary disappointed with my 2023 nissan rogue at 11900 miles I had to put tires on it was told by nissan hey we don't make the tires. I have been a nissan owner for many years. I can not see me ever going back to purchase another one. The dealership and nissan but take no ownership of the oem tires.