NissanReviews of nissanusa.com

NEVER AGAIN! WORST CUSTOMER SERVICE AND I WAS A CUSTOMER FOR 15+ YEARS!! My last lease was returned a couple months ago.The actual mileage on my path finder was only 26,875. The bill they sent me after the lease was $1,124 for 3 tires and disposition. Not to mention I did buy another car from them but it was used and not a Nissan. I called to talk about the fees and their systems were down. I forgot to call back and 30 days later I get a call from a collection agency! They said I can pay 70% and I would be all good. I did it and now they submitted a derogatory line on my credit report for paid less than due. They gave me no time to get the $ and didn't say this would be reported!! I call again and spoke to Richard. Now their lease info on their computers are down! He was very rude and told me to call back tomorrow!! He kept talking over me when I was talking and even got loud!! How can someone like that have a job in customer service! I never paid my car payment late ever the 15 years I was with them and this is how they treat me. I am hoping to get this out to every platform I can and please pass this info on!!

All detail covered properly.

Headquarter Nissan in Columbus, GA. In my experience they have some unprofessional staff, if you decide not to buy another car from them. This was my experience when I did business with them and after I chose another Nissan dealership & salesman to buy my second car from after my new car was totaled after 6 months. Glad I did now! Although Headquarter is closer to where I live, I drive an hour further away to Tenneson Nissan where the atmosphere & staff treat you with professionalism & dignity. I wont even do business with their service dept again (another experience with new tire on the new car with less than 8,000 miles I had to buy again to match other tires, cost me over 400$ because they said warranty would not cover it. Found out after buying my car from them the last time by recieving letters from like 7 credit companies it ran my credit score down by them sending it to multiple finance companies after I had been with the same finance company for years & told them I wanted just to stay with this company & be financed again by them. It was my experience not to get help still to this day no return call for documents I needed after I left several messages on finance manager voicemail for return call & with the sales people, including the saleswoman who sold me the car; asking please that I needed help with copy of documents for the last car I purchased (it got totaled no fault of mine) The same saleswoman who sold me that car told me “I feel betrayed” when I didn’t purchase my second vehicle from her and never got any assistance for the copies of documents that I needed on the previous car. My insurance company stepped in to help me after contacting the finance company. My experience with Headquarter Nissan was awful

At the dealership I was met with the fastest talking salesman that I ever met. The top of it all was that I was in a car accident with someone who was under the influence. He was speeding of course. The good thing is that by hitting me it stopped him from hitting someone else on their driver side. The worst was that my air bag didn't go off. Upon calling the dealership I found out that a car going 15 miles an hour sets off the bag. I was in shock. Now all I get is phone calls to cover the car ne ver an inquiry about me

Cerritos Nissan in Calif was a pleasure to work with. The sales manager Anthony Waites went the extra mile to assist with my purchase. As someone with a 35yr history with Nissan, It was again nice to of done business with Nissan. Im the proud of owner of a new Nissan Z Heritage Edition which is quite a sports car. Thank you Nissan for continuing to bring us a redesigned Nissan Z that really performs and looks beautiful.

About a month after my warranty ended my rear door lock went out then the following month the other went out. Doing research on this I saw that door locks have been an issue. I went to the dealer for an oil change and explained I had this issue and they provided me with the Nissan consumer number. They responded and had dealership give me a call and wanted me to pay for a diagnosis of $176 and then said Nissan might pay half or not at all for the repair. I was a Nissan fanatic but after this I suggest you don’t buy any. The quality of the vehicles have gone way down.

“NISSAN OF CLEARWATER -DO NOT GO TO THIS LOCATION- Vanessa Gomez, Austin Kondor and Brandon Valenzuela reached out to me regarding a Nissan I was interested in at there location. They emailed, texted and called every five minutes for 2 days until I contacted them. I was trying to use my own finance company as I was already prequalified. They told me to fill out the application and they would send me some numbers, and we would go from there. After going back in forth for a couple of hours. I heard nothing from anyone, no text no call no emails. I reached out to my finance company the next day, they stated Nissan sent the offer for 22,995. And they were only looking to finance 21,995. And the car pricing on there website is 22,576. They were waiting for Nissan to provide another offer. Still no contact from Nissan. I reached out to Vanessa for a status check, 2 hours later she emails me and says Capitol one didn’t approve the full amount. Do you want us to look for another car. I was shocked because had I not emailed anyone would they have reached out. They went from borderline harassing me to crickets. When I questioned Vanessa on the lack of service and follow up. She proceeded to say it’s hard for them to help someone with “challenged credit”. To say I was speechless was an understatement. She then proceeded to say be mad with Capital One not us. I don’t care what the amount is, is it not the process to follow up and let me know. Or how about hey they want 4k down are you able to work with it. But to not follow up at all and then give me attitude when I reach out is wild. Per Vanessa if you have “challenged credit” this is not the place for you. Capital One was able to provide me other dealerships that would be help to assist. If I could give negative stars I would

Not the best cars to drive. Nothing but problems