NissanReviews of nissanusa.com

I brought my car in at 7:20 am September 11 for tie rod replacement. I had not heard anything by 10:20 so I called and got Del. He had me on hold a couple of minutes, came back and said they’re working on it and asked me what time I needed it. I said noon and he said it should be done by then. I called back at 11:55 and was told they were trying to contact me before they start the work(at my old phone number). Del should have thoroughly checked notes to tell me this but apparently did not. So 4&1/2 hour after I dropped my car off they were going to start work.. this was very inconvenient because I needed the car by noon and had to depend on rides til work was finished finally by 3:00. When I went to pick it up, no apologies for inconvenience AND got charged an extra $9.00 for using a credit card. I’ve used this dealership(thoroughbred on 22nd in Tucson) and will not go back after today. You lost a customer because the representative gave me incorrect information. Very frustrated Nissan dealership service department customer

Purchased a brand new interstar at the end of 2026. Van looks lovely and drives like a dream, BUT when they go wrong they go wrong!! The digital dashboard failed 7 weeks ago which resulted in having the vehicle towed to a local dealer. They subsequenlty had to replace the main computer, but the problems didn't stop there. They said they couldn't programme it and blamed a tracker that I had fitted (which was rubbish as it only has power and doesn't connect to the BUS) I paid to have the tracker removed to prove a point. They then tried to tell me it was being programmed and I'd have it back soon. The tracker was removed 10 days ago, it's now been a week since they started programming it, a process that takes no more than an hour or so. I've requested a failure to rectify report two weeks ago, have received nothing. Am now requested a full refund or replacement and if that's not dealt with within 7 days will be passing to solicitors. PS Had another van on order due for delivery this month but cancelled due to the above.

Extremely disappointed in Nissan as a manufacturer My 2025 Nissan Murano Platinum was unusable for more than 70 days because Nissan could not supply ONE OEM replacement molding (part #82282-7BA0A). The part was placed on backorder and escalated as critically needed. I opened a Nissan Consumer Affairs case, which was eventually transferred to their specialized Back Order Parts Resolution Team. Despite all of that, Nissan still could not provide an ETA — not a week, not a month, nothing. I asked Nissan to provide comparable transportation while I waited indefinitely. They would not provide a loaner and told me I could pay for a rental myself and request reimbursement later, with no guarantee it would be reimbursed. I eventually became frustrated enough to file a consumer complaint with the Missouri Attorney General. Parts shortages happen. What is unacceptable is a manufacturer selling brand-new vehicles without an adequate replacement-parts system to support them afterward. A nearly-new $50,000+ vehicle should not sit unusable for months because Nissan cannot supply one piece of molding. This experience has seriously changed how I feel about purchasing another Nissan. A new vehicle is only as good as the manufacturer’s ability to support it after the sale.

I purchased the truck from Nissan in North Myrtle Beach the bank guy was the worst guy to ever deal with it my salesman was good guy but I would never ever go back there to get another truck cuz they stuck me in First Citizens Bank which is the worst bank to ever deal with they are so impossible they make everything hard for the consumer I don't I would rather be paying more money to go to the bank that has more trustworthy to their customers than First Citizens Bank I do not recommend First Citizens Bank and don't listen to the accountant Guy the one who does the loans over there in North Myrtle Beach Nissan cuz he will see you in the wrong direction which I should have never listened to him cuz he what I really want to say is I can't say but do yourself a favor don't go to North Myrtle Beach cuz I try to call them up to straighten this out and they don't want to be bothered once they get your money they don't want to be bothered so don't deal with the Nissan dealer in North Myrtle Beach because I will never ever go back there to buy another truck

Our Nissan truck pulling a travel trailer broke down over nine hours from our house. After getting the truck and trailer towed to a Nissan dealer, we were told that the engine had to be replaced due to a known manufacturer defect. We were 5000 miles from the warranty expiring thank goodness or I'd hate to think what might have happened. We had to leave the truck, drive 9.5 hours back and forth four times. Makayla, from Nissan Consumer, acted nice and told us she would review the charges we incurred but then Nissan told us they would not compensate for gas and offered us $801, half of which was the tow charge. Nissan knows about this engine issue and does not want to tell anyone. They are hoping you drive it past the engine warranty. Makayla and probably other Nissan employees will pretend to be sympathetic and then tell you they aren't giving you another dime. We didn't charge for our time - we just asked for fuel charges along with hotel bills. We asked for $1500 and they will not pay the most expensive part of travelling - fuel. Nissan is a horrible company. We've learned our lesson and will never buy another Nissan product.

I have been a loyal customer of this Nissan dealership for the past three years. During that time, we leased three vehicles from them and took excellent care of each one. We chose to continue doing business with this dealership because we trusted them and valued the relationship we had built over the years. Unfortunately, after returning one of our leased vehicles, we were presented with an unexpected bill of approximately $3,000. Given our history as loyal customers and the care we took with the vehicles, this was extremely disappointing and frustrating. What was especially upsetting was the way the situation was handled. After leasing three vehicles from the dealership over three years, we expected more transparency, communication, and consideration. I understand that lease-end charges can sometimes occur, but I believe loyal customers deserve a fair explanation and the opportunity to discuss and understand those charges. We left this experience feeling very disappointed and questioning whether our loyalty was truly valued. I hope management will take this feedback seriously and reconsider how situations like this are handled with long-standing customers.

If it was possible to give negative I would do so. I bought a 2023 new nissian rogue at 20k miles a light for a malfunction cam on but would go off an repeatedly and when taken to a dealer they said oh not a thing wrong or its not registering codes and repeatedly this happened or when they would see it on they turn off car mak me wait all day then my oh when w went to check it amd drove it around no lights so its fine. Now here I m again almost 50k miles and same damn light all over again except I forbidden them from turning off cr and oh we got the codes and I burned a lot of gas waiting for them to do this. But got codes but now nissian says I have to use my gold warranty and pay a co pay to get it fixed and if its not covered its my problem but excuse me You sold me a damn car with an issue that your dumb employees couldnt figure out or told.me I was suipd and crazy. As a family we've bought nissians for the past 20 years owning 3 sentras, xterra, 2 rogues, pathfinder and a maroon so now you have lost a customer of the entire family cause we buy as a united front none of us will ever buy a nissian again. Once I fix this rogue I will sale it off and say screw nissian. I will never recommend anyone to buy one. I am so thankful my significant other didnt buy the 2027 pathfinder we will move to buying different and I would suggest you learn to stand behind your product and get a better service team at Hq because the person I had was a witch and not even nice. You dont deserve to gain any Americans money with service like this. Mo ey doesn't grow on trees!

Update! If I could give Nissan zero stars, I would. My 2023 Nissan Rogue has been an absolute nightmare from almost day one. What was marketed as a “reliable” new vehicle has turned into a documented disaster — endless breakdowns, multiple shop visits, recalls, and recurring mechanical failures, including a defective turbo hose, failing mounts, and now an EGR valve that won’t even communicate. Because this vehicle has been so unreliable, I was forced to purchase another brand-new car just to be able to work. I am now stuck paying for two vehicles, double insurance, and still dealing with this defective Rogue — an overwhelming financial burden!! I travel for work across state lines, and this car has repeatedly put my job, my safety, and my finances at risk. Every issue has been carefully documented, every repair record kept, and every interaction logged. Nissan sold me a lemon and continues to act like this is acceptable business. If you value your time, your money, or your peace of mind — do NOT buy a Nissan. Save yourself the stress I’m living through and choose a manufacturer that actually stands behind its vehicles. Has now cost me 11 years of on time payments and fixing my credit!!