NisoloReviews of nisolo.com

Nisolo defrauded me and many others through their five for five company. Do not send this company your money as they do not honor their agreements and will defraud you.

What the hell! They stole my money! I paid $500 for their 5 for 5 program and they shut it down and I didn't even get my shoes 😡😡😡😡

Got scammed by their 5 for 5 deal. Do not trust this company. They will not render the services they offered

Like many other reviews they see To be going out of business and doesn’t look like they will be honoring the 5for5 club. We paid a lot of money up front but now they will not honor their commitment. They say they are ethical but that are scammers.

In 2023, Nisolo launched a membership program called FIVEforFIVE, where customers paid $500 upfront to receive 10 codes, distributed every six months over five years. These codes were supposed to be redeemable for any item on their site at no additional cost. However, in 2024, Nisolo abruptly stopped distributing the codes, with many customers only learning about the change after reaching out to customer service to ask where their codes were. Their response? Essentially, “tough luck”—they claim distribution would resume in 2025, but instead sent an email today stating that the company is going bankrupt. To make matters worse, there are reports that Nisolo is behind on payments to its suppliers. As someone who actively supports ethical brands, this is infuriating—delaying payments to factory workers is the exact opposite of ethical business practices. This company is terrible and deserves to be sued.

Like many of the other 1 star reviewers, I am one of the ones who bought into their "Five for Five Club" in February 2022. They promoted it as you pay a 1X $500 upfront and over the course of 5 years you get 2 codes per year to utilize (resulting in 10 pairs of shoes!) Well, first code came upon payment. Codes 2, 3 and 4 did not show up in my account automatically, as promised, but rather I had to reach out and ask each time. But, ultimately, I received the codes. UP UNTIL April 2024 when I received an E-mail stating Nisolo must pause this club for the year of 2024 because of "our commitment to sustainability". They emphatically state we will not lose any outstanding codes, it's just a reset and the new codes will return in 2025. Meanwhile they offer a 50% off code valid *whenever*.. yeah, like I'm going to give you more money to burn... Fast forward to October 2024, I was fed up because I see Nisolo warehouse and online sales offering buy one, get one FREE, where the "buy one" is already 30-50% off. I E-mailed Nisolo Support asking why I am not allowed to utilize a code I've already paid for, yet everyone else can take advantage of these extreme sales?? The response: "These sales are in effort to move spring & summer inventory as we transition into our fall & winter collections"... OK, this still did not answer why I am not allowed to utilize (my already paid for) code on this inventory then?? This makes me extremely sad because historically I have been a Nisolo loyalist. I loved that they were a local, small business with high-quality items. Now the quality has gone downhill just like their service and business strategy.

This company used to be great. I am one of the unlucky five for five members. They paused the program, added restrictions, and generally have been so difficult to work with now. The quality is going downhill. It feels like they stole from me and it’s sad. Don’t trust them- shop elsewhere.

I ordered a pair of size 7 booties in Auburn color. I finally received the booties -- in a size 9 almond color. I sent multiple emails to Nisolo about the error to no avail. I have returned the shoes -- but still no response from Nisolo. This is my first time dealing with Nisolo. It certainly will be my last. How about at least the courtesy of a response? My recommendation to people purchasing a Nisolo product: find the same product on another website and place order with them. Mistakes happen. But ignoring a paying customer is not acceptable.