Colin
Can't recommend them anymore
Really struggling with Nisolo and at this point I can't recommend them anymore. The shoes themselves are fine and I bought in based on their sustainability efforts, but quality control is nightmarish. I ordered my first pair of boots alongside a belt. The boots are alright—not a perfect fit but fairly nice looking and breaking in well. They sent me a medium size belt instead of the small I ordered. Sent it back to get the correct belt size and moved on. Ordered my second pair of boots and it's been a tremendous hassle. Ended up receiving a different size than I ordered TWICE, and once I finally got my third pair in the correct size (the smallest they offer) it still isn't a great fit. One boot feels worn in and just right and the other is stiff and too loose. The boots also have different length laces, one the correct length and one much too long! I emailed support and they told me they can't send me new laces. My only option is to buy a third-party lace they recommend or to exchange the boots a fourth time. I'm can't keep trying to make it work. Now I'm stuck with two expensive pairs of boots that I'm pretty mixed on, have to order new laces to wear them, and the whole sustainability thing is out the window with how much postage it's required to get the shoes. Now I'm stuck with an impossible choice of keeping the shoes for a very long time like I had intended to, or finding something better and I guess trying to sell these or give them away.