NisoloReviews of nisolo.com

The company offered a deal called “Five for Five.” For $500 upfront, you would receive codes every 6 months for a pair of shoes or other item in their shop. I purchased the Five for Five deal on August 27th, 2023 for a total of $541.25. I received my first code immediately and got a pair of shoes, and received a second code and pair of shoes in March 2024. However, after noticing I hadn’t received my third code in September, I reached out to the company. I was then informed they were postponing handing out any more codes until 2025. After researching a bit, it seems they sent this email out at the beginning of the year, however many people (myself included) were not notified until reaching out to the company later on. The bait and switch to changing the terms of agreement after they had received their money is unacceptable. I feel this is a scam to get money upfront quickly while they don’t have the cash flow to sustain their end of the agreement.

Do not trust this company and brand. They are currently stealing from their 5 for 5 members - those who showed loyalty early on and helped to build the company. They have refused to honor the deal made with their most loyal customers. Quality of products is no longer worth the price and customer service is lacking. I expect that more 5 for 5 customers will be leaving reviews about their experience. My advice. STAY AWAY.

The quality of the shoes used to be fantastic and if there was an issue, they’d send you a new pair for free. The last pair I bought were glued together instead of one thick piece of leather and the soles were either not wood or a wood so soft that they nicked with the smallest pressure. I bought 6 pairs of Nisolos before I signed up for their 5 for 500 program. You paid $500 up front and were supposed to get a pair of shoes every 6 months for the next 5 years. They hadn’t sent my most recent code so I contacted them. They then told me that they weren’t going to honor the program for all of 2024 and they’d start back up in 2025. I loved this company and told everyone to shop here- but I’ll never buy anything from them again.

I ordered a $250 gift card on 13th May and it never arrived in my email. I then called the customer service and they said they'd sort it if I sent an email. I sent an email; crickets. I followed up with calls, no one answered. It's been two months now. The even had the nerve to ask how my experience with Serena was, even though she didn't resolve my matter. $250 is a lot of money and I'm very disappointed. Buyers beware - they've stolen my money

I’ve been a long time customer and tried to be open minded about their five for five pause. My most recent order I received a shipping email but the tracking said shipment cancelled. I reached out to customer service and only then did they tell me the item was out of stock and this was a known problem. The concern is they didn’t refund me when canceling my shipment, they only did it after I complained. Seems like questionable practices of late here.

My mistake not reading reviews. Bought a dress and top for a shower weekend. Fabric is cheap and they don't fit. Buying online I always save packaging. These cam in a grey plastic no labels. They will not allow a return without photos of the labels. There is a major language barrier. I lost alot. Never again.

I wanted to love Nisolo, but it’s clear that they are not expert hand made shoe makers and/or send stock that should be considered ‘seconds’ during sale periods that you wouldn’t buy instore. Their customer service is excellent however and I easily received a refund on my two orders.

Was a bit worried order seeing the reviews on here but my chelsea boots arrived and are exactly as hoped for. Nice design, appear to be well made, nice soft insoles. No regrets at all. My only complaint is that the company they use for international shipping is terrible (very slow, broken tracking, poor comms) - thats not really their fault but I hope they consider switching to a better shipping service as this alone puts me off buying from them again.