NisoloReviews of nisolo.com

The quality of the shoes used to be fantastic and if there was an issue, they’d send you a new pair for free. The last pair I bought were glued together instead of one thick piece of leather and the soles were either not wood or a wood so soft that they nicked with the smallest pressure. I bought 6 pairs of Nisolos before I signed up for their 5 for 500 program. You paid $500 up front and were supposed to get a pair of shoes every 6 months for the next 5 years. They hadn’t sent my most recent code so I contacted them. They then told me that they weren’t going to honor the program for all of 2024 and they’d start back up in 2025. I loved this company and told everyone to shop here- but I’ll never buy anything from them again.

I’ve been a long time customer and tried to be open minded about their five for five pause. My most recent order I received a shipping email but the tracking said shipment cancelled. I reached out to customer service and only then did they tell me the item was out of stock and this was a known problem. The concern is they didn’t refund me when canceling my shipment, they only did it after I complained. Seems like questionable practices of late here.