niraskin.comReviews of niraskin.com

I have been using the nira home laser to treat the fine lines and wrinkles on my face, and there is absolute no visible result. This mashine is not worth the money, there are great gadgets on the market, this is not one of them.

Incredibly poor customer service. Still waiting for shipping after seven weeks and customer service are slow to respond and always promise shipping in the next week or two. Requested cancellations

DO NOT BUY FROM THIS COMPANY! If I could give zero stars, I absolutely would. I placed an order on February 8th for a birthday gift, trusting their advertised "5-day delivery." It has now been almost TWO MONTHS, and my order has never arrived. The customer experience is totally disastrous, and their website is an unprofessional mess. They actively use bait-and-switch tactics: products are listed as "in stock" on the main catalog, but the moment you click on the actual product page, everything is magically "out of stock." Adding to the sheer absurdity of their highly suspicious business model, they run perpetual, non-stop promotions on their site for products they clearly do not have in stock and have no intention of shipping. To make matters worse, while they completely ignore existing unfulfilled orders, they have the audacity to heavily promote their new "Nira 3" laser. Even more deceptively, they’ve manipulated their reviews by taking over 800 positive reviews originally meant for the Nira 2 and reallocating them to the new Nira 3! This is incredibly misleading for new customers and shows a complete lack of integrity. The transition between their US and French/European websites is completely botched. If you try to click links for the Nira 3 (which is mysteriously unavailable in Europe), it aggressively redirects you back to the Nira 2. Furthermore, their mobile app is just as disastrous completely botched, buggy, and clearly slapped together in a hurry. For two entire months, this company has sequestered my money without delivering the product. The founder's entire business model seems to be built on capitalizing on women's insecurities while committing what amounts to legal theft by withholding funds and goods. Finally, Nira is openly violating European consumer protection laws. Their website explicitly states a 1-year warranty on their devices, blatantly ignoring the mandatory EU legal guarantee of 2 years minimum. Save your money, your time, and your sanity. Do not fall for their deceptive marketing, fake stock indicators, and perpetual scam sales. NEVER BUY FROM THEM!

So, I’ve used this every day for 2 plus years. Product works well, but don’t expect it to last longer than about time I’ve had. Prices have sky rocketed, and customer service takes days to respond.

I would like to give my sincere thanks to customer advisor Kelsy!! I have sent many emails about different enquiries, Kelsy always immediately responded and helped me to resolve the issue in the most friendly, professional manner!! Nira laser works very good, but what makes me feel impressed is their impeccable, best customer service!! Whatever issue you may encounter during the Nira journey, you feel so assured their customer advisors are always there to assist, help and support you!!

My first issue was having to continually re-pair the device to my phone to track use. The second issue is that it broke in less than 60 days of use. The third issue is that customer support is not interested in resolving issues. I’ve had little or no response and definitely no resolution to the issues. I’ve asked for a refund under the “no quibble’ 90 day guarantee period which has been ignored. I’m waiting for them to contact me to get the refund and return started.

I was hesitant to order at first because of the online reviews, but I gave their rental subscription a try and ended up loving the device. Now I’m saving up to purchase the laser outright.

The customer service is nice and responds fast however I ordered my product 5 weeks ago, paid directly and still not shipped. A delay of 2-3 weeks is ok but a delay of 5 weeks for something that is paid already and quite expensive, it's not acceptable. UPDATE: The device finally arrived after 6 weeks but the package was not sealed, damaged, open and inside dirty. It looks like a secondhand device was sent which is not acceptable with such a price. Waiting for customer service feedback.