niraskin.comReviews of niraskin.com

There is something wrong with their Pro 3 devices. I used to have the 2nd gen Pro and it was great, absolutely no issues. Once I upgraded to the Pro 3, it's been nothing but hardware failures. Customer service has been responsive and have send me 2 replacements, both have failed. My 2nd replacement has now failed after less than a month of use. It shuts off after 1 minute and you can tell that there's something wrong with the fan and the device isn't generating heat. I wonder if they are giving me replacements that have been refurbished.

The product results itself is good but has broken so many times... I think in the space of 2-3 years I've had to ask for 6 replacements and on the last one they said that they won't send another. It just broke again two days ago and I just don't want to go down the hassle of getting yet another replacement, I'm looking at other brands

I’ve been using this on lines around my mouth for nine months consistently. I do two treatments a day. Every day. There may be slight improvement on the finer lines. Some days I think there is some days I think there isn’t. Otherwise, I see no results. Two stars for ease of use.

The customer service is nice and responds fast however I ordered my product 5 weeks ago, paid directly and still not shipped. A delay of 2-3 weeks is ok but a delay of 5 weeks for something that is paid already and quite expensive, it's not acceptable. UPDATE: The device finally arrived after 6 weeks but the package was not sealed, damaged, open and inside dirty. It looks like a secondhand device was sent which is not acceptable with such a price. Waiting for customer service feedback.

They sent me a used device which had it's seal broken. This was obviously returned to them by someone else. The skincare had also been used and there was a black hair stuck to the broken seal (I am blonde). I emailed them and they agreed that this should never have happened and that they would send me a replacement. However, they wouldn't do that until they received the original one back. I was told that a return label had been sent in a separate email. That email never arrived. I have chased it up twice but they've gone silent on me. AVOID! *UPDATE* raised from 1 star to 2 08/01/26 I received my return label so I sent it back. I had thinking time and decided not to accept a replacement. I have lost all faith in this company and the effectiveness of the device. By the way - you can't treat your skin with it in a few minutes, it takes absolutely ages. I don't have time for that every day. I am very relieved to report that I have received a full refund. I may be wrong, but I think it's the UK arm of this company that is shoddy and letting the rest down.