We worked with Augustus at Ninja Templates. He was there every step of the way throughout the process. In my research Ninja offers the best custom template options, Fast Turn Around, and 5 Star Support. Thank You!
Response from NinjaTemplates LLCJan 4, 2021
Hi, Taylor! It was great working with you and Nathan on your new eCommerce Designs for your online retail business! We look forward to working with you again in the future, and hope you folks have an incredible 2021!
MB
Michele B.
We hired Ninja to create a new logo
We hired Ninja to create a new Brand/Logo for our ecommerce website.
We are extremely happy with the quality of their work and they were very responsive to any questions or requests we had.
If your looking for a company with USA based staff that works with you and listens to your requirements then hire Ninja!
Response from NinjaTemplates LLCDec 29, 2020
Hi, Michele and Dave! It was our pleasure working with you to create your new branding and logo for your business. We look forward to working with you again in the future, and wish you all the best with your online retail businesses!
SF
Sherrill F.
Ninja Templates created a beautiful design for us
Ninja Templates created a beautiful design that exceeded our expectations. We had somewhat unique needs and a specific look and feel that we wanted. Ninja Templates rose to the occasion, listened to what we were saying and delivered a great product.
Response from NinjaTemplates LLCOct 20, 2020
Hi, Sherrill! It was our pleasure to serve you, and we're glad to hear that you are happy about the results! I'm very glad that we were able to help you transition your Harmony Designs web store over to the new platform, as well. We look forward to working with you again in the future, and wish you all the best with your new Shopify Store!
RH
Ryan H.
Horrible Service & Design Services
We engaged with Ninja Templates to re-design / re-brand our website. They promised a lot of things at the beginning of the relationship and failed to deliver on any aspects of what they agreed to deliver. Initial site designs lacked any type of innovation, were very bland and failed to meet our expectations. We contacted them repeatedly to improve - provided feedback as needed and after several days - delivered a product that continued to be below our expectations and, honestly, not very good at all. Nothing that we couldn't have purchased online readily made.
We contacted them - told them we were not interested in continuing the relationship moving forward due to lack of innovation and design skills to meet our expectations. After a long weekend - the CEO responded by throwing the terms of agreement in my face - despite the fact they have never delivered a single item other then a design comp. We paid up front based on their requirements - and tried to come up with a fee that would cover the work they had put in, but they continually hide behind their terms of agreement and NO REFUND policy. Who has a NO REFUND policy in 2020? How can you take someones money and not complete a project and come to terms on a settlement of some nature KNOWING that you didn't deliver what the client paid for?
Honestly - save yourself a lot of stress and do not use Ninja Templates. Their work is sub par at best - they don't care about their clients - most of their clients are not with them anymore - check their portfolio page. It's a shame - because we wanted to use a US based company but they misrepresented themselves and didn't treat us fairly.
They charged us for a product we will never use, never finished and failed to deliver several key components of this agreement. We NEVER got pass the initial design process.
P.S. Their "canned" response below is a complete joke. He's full of words to emphasize his terms of service and to shift blame but the bottom line is - the service(s) they offer are not good - and they NEVER offered a refund - even after I said I would pay them for services rendered. He's full of words as you can see below in his scripted response. I paid nearly $1300 for an Ebay re-design - that was NEVER even discussed or delivered. So it's a joke.
Response from NinjaTemplates LLCSep 16, 2020
Simply put: This client categorically refused to participate in the required design process once we delivered their custom designs, and instead demanded additional services that went far beyond the well-defined scope of the project. After numerous, lengthy consultations over how to best meet their needs, they simply demanded an undue refund for their services. There was and still is nothing preventing this client from returning to the design process and getting the full benefit of the services due to them, and they know it.
Our Terms of Sale protect our clients: they ensure that all clients are provided with the full course of services paid for, with ample revisions, reviews, consultations, and an engaging design process that ensures that the client is in the driver’s seat throughout said design process. Our Terms of Sale also protect NinjaTemplates against clients who abandon their projects for their own reasons, who demand work that goes beyond the scope of our clearly-defined agreements, and who otherwise attempt to steal or defraud us for services rendered. The only circumstances in which NinjaTemplates clients don’t get what they paid for is when they abandon their services of their own accord, and refuse to let us do the work that they hired us to do, as is the unfortunate case here.
The overwhelming majority of NinjaTemplates clients have an incredibly positive and profitable experience working with us to meet all of their online retail and eCommerce design needs, and the proof of this is everywhere and readily accessible to our potential clients. The only clients who are not completely satisfied with our services are those who decide to abandon the required process, who demand a wider scope of services than was agreed to, and who attempt theft of services / demand refunds for non-refundable custom design services. In every single (but very rare) case like this one, it is 100% in the client’s power to resume their services and receive the full benefit of those services.
We hope that Ryan and FanCave return to the required process so that we can continue with their services where they of their own volition and free will decided to abandon it. If they decide not to do so it is against our wishes, and beyond our control, and we find it very unfortunate.
CA
Casey
Great eBay Page
Augustus created a beautiful template and page for us for our eBay account. These guys are top notch.
Response from NinjaTemplates LLCSep 9, 2020
Hi, Casey! It was our pleasure working with you to create your new designs for Oneida! We look forward to working with you again in the future, and wish you all the best!
AU
Austin
Our 4th time working with…
Our 4th time working with NinjaTemplates since 2016. Look no further for your online retail designs for Shopify or eBay! Best support & services we've used. Thanks!
Response from NinjaTemplates LLCJul 29, 2020
Hi, Austin. It's been our pleasure working with you again, and we wish you all the best! Look forward to working together on your next project.
VY
Victor Y.
Amazing Experience with Augustus and…
Amazing Experience with Augustus and the team, very thoughtful, very professional and extremely knowledgeable!
Response from NinjaTemplates LLCJun 18, 2020
It has been our pleasure to work with your team to get your online retail designs just right for your custom eBay Store & Listing Template, and we look forward to working on you shortly on your next project!
LO
LOUAY
excellent service beginning to end
excellent service beginning to end
look no further for your ebay template needs
thanks
Response from NinjaTemplates LLCJun 16, 2020
Hi, Louay! It was great working with you again on this latest project of yours (New Logo + eBay Designs / Template), and it has been our pleasure to serve you! We look forward to working with you again on your next online retail project!
