Aleena I.
Rusty
My necklace was amazing, but it started to rust, so I contacted customer service. Despite sending multiple emails with proof, I haven't heard back, even though their website promises a replacement if it rusts. Will definitely not purchase it again especially since the necklace is supposed to be real silver. Update: it was only after I posted this review the company actually got in touch with me after a week (Yusrea was very considerate and understanding). But, I have finally received my new necklace. However, I am very disappointed at the service and lengths it took to get a new one, it shouldn’t have been so complicated.
Response from Nimah | Arabic JewelleryAug 14, 2024
Dear Aleena, We deeply regret not meeting your expectations as we take pride in making our customers happy! Please note we are a small business and advise our customers that it can take up to 48hrs to receive a response. Do rest assured that your query was being handled and that a replacement order was put in for you when you sent us your email. Please accept our sincere apologies that we were not able to give you timely updates on this! We hope we made it up to you. Love, Nimah