Night Vision GuysReviews of nightvisionguys.com

I never got a email with the shipping updates. So I sent them an email and they have been very very fast and very polite in responding even got a response on Sunday from them. The shipping is very fast. It’s actually out for delivery today could not be happier with the customer service and I will definitely be buying from them again.

Man these guys are awesome! Customer service is off the charts. I scheduled a phone call and every question was answered, things were verified. Knowledgeable and most of all really friendly. Even though I get a little worried about scams, I sent a few emails and got fast responses from an actual person not an automatic response. Once again super friendly and reassured me on things. Shipping was extremely fast! Glad I didn’t pay the extra money just for a couple days of waiting. Highly recommended these guys! I when have more money will definitely do more business with them again.

We worked with Felix, he was amazing!! They gave fast support when shipping was delayed!! We will definitely shop here again in the future!

Chris was very knowledgeable and didn’t try to up sale me to something out of my price range. Yeah we all want some L3s or something comparable for nothing short of an arm or leg or even a first born child. I settled on the NL1 series. Great product btw if it was good enough for us during our GWOT days. They’ll get the job done anywhere you go. Ordered over the thanksgiving holiday and received the precious within 5 days with expedited shipping. So Christmas came early gentleman couldn’t be happier. Long live the Republic

Absolutely amazing team, they helped with every single question I had. There wasn’t any miscommunication or holdups at all. The Gen 3s I ordered look amazing with zero blemishes and it was all shipped extremely quick.

Update: It took a little bit to get through to Team - which is something they still need to work to improve upon and not showing up to scheduled calls is a bad look for any business. But, at the end of the day though, NVG took care of business and I received the unit I had ordered. It's a top tier unit with excellent specs and I was really thrilled with the performance the 1st time i used it. I'll still being using them for all my thermal and nvg going forward.

I am not generally a person to write a review first off. It seems hard these days, in my experience, to find a good business with good customer service at the forefront. NVG has surprised me. I order a monocular and a thermal scope that was to be released sometime this month. I contacted them to find out when the thermal would be in and if they were going to wait before shipping the 2 units together. NVG responded quickly and decided to send my monocular right away and once the new thermal got in send that later. To my surprise I got an email saying it was shipped the next day and upgraded to overnight shipping. They didn't even tell me that they did the overnight shipping upgrade. I emailed back when I got the unit right away and showed my appreciation. I then received an email right back with NVG explanation that they just wanted me to have a unit to take out for the weekend at least. It was such a good gesture and shows that they genuinely are here to make customers happy and communicate along the entire process. Hands off to you guys because it's far and between to find this now days. I greatly appreciate it once again and I am certainly a returning customer and will spread this as much as I can with my friends and family. These guys are great. If your in the market you can't go wrong here and me personally I wouldn't look any further.

It’s started out with an email on an inquiry of a Pvs14 monocular and its availability. Within a day I had a response that they didn’t have it but they had something equivalent to what I was looking for. The quick response had me partially sold. Mind you I did read most of the reviews on these guys but the web will eat anybody up who just started in the field so pay attention to the dates if that’s what you’re doing. Because they’ve progressed since then and that’s why I’m here writing this because I really don’t take the time to write reviews. Felix in sales responded to every email I sent and kept me in the loop on the build. We had a hiccup of a wrong part. Understandable. The biggest hiccup was the carrier which wasn’t NVG’s fault. But in all I got exactly what I ordered along with the tube spec sheet within a few weeks. Used it last night for the first time controlling the coyote population here in south Florida and that’s why I had to take the time and pay it forward to anyone that’s shopping for a Pvs14 because the clarity and quality of this unit plus their communication skills is the least I can do especially for the amount of money you can spend so it’s easy to get anxious waiting on your product. Let me add NVG’s prices actually were less than the manufacturer themselves which was AGM. Mind blown. So I’m just here to pay it forward. So thank you Felix and the NVG fam. I’ll be back to get the other half of my nod’s when I pay this one off.