Nicoletta CarloneReviews of nicolettacarlone.com

Response from Nicoletta CarloneMay 8, 2025

Hi Alex, I’ve replied to all of your emails, including the most recent one with the tracking number for your order. I just wanted to check in—did you receive it? I haven’t heard back and wanted to be sure everything is all right on your end. All the best, Stanley

Response from Nicoletta CarloneMay 8, 2025

Glad you liked it! All the best, Stanley Customer Service

Response from Nicoletta CarloneMay 8, 2025

Thanks for the kind words. All the best, Stanley Customer Service

Response from Nicoletta CarloneMay 8, 2025

Your comment is greatly appreciated. All the best, Stanley Customer Service

Response from Nicoletta CarloneMay 8, 2025

Thanks! All the best, Stanley Customer Service

Response from Nicoletta CarloneMay 8, 2025

Hi Renee, Thanks so much for your order, and I’m sorry for any confusion regarding the shoe sizes. We do include a note on the product page mentioning that the shoes tend to run a little small and recommend ordering a size up—but I completely understand how easy it is to miss those details! Did you happen to receive the email I sent about exchanging the shoes? If not, feel free to reply or email me again directly, and I’ll make sure we get everything sorted for you right away. All the best, Stanley Customer Service

Response from Nicoletta CarloneJun 11, 2025

Thank you so much for your order—and for taking the time to leave a review. We're thrilled to hear you loved two of your items, but we're so sorry the third arrived damaged! Please know that we absolutely want to make this right. We offer free U.S. returns and easy exchanges, and details can always be found right in the main menu of our website under “Returns.” If anything is ever unclear, our customer service team is here to help—just drop us a message and we’ll guide you through it. Warmest regards, Stanley Customer Service

Response from Nicoletta CarloneJun 11, 2025

Thank you for sharing your feedback—though we’re so sorry to hear you were disappointed with your item. Many of our products are made in small batches or by artisan suppliers, which can lead to slight variations in color, finish, or design compared to the original sample photos. We do note this at the bottom of each product page to help set clear expectations, but we understand it can still be frustrating if the item you receive doesn’t look exactly like what you imagined. That said, your satisfaction matters deeply to us. If something truly missed the mark, we’d love the opportunity to help. Please reach out to our customer care team and we’ll be happy to assist with a return or resolution. Thank you again for your order—and for helping us continue to improve. Warm regards, Stanley Customer Service