Nicetown.comReviews of nicetown.com

I had an extremely disappointing experience with my recent order. I had ordered three different colors, but unfortunately, two of them were incorrect. To make matters worse, the fabric used was completely different from what was shown in the samples. The sewing quality of the products was also extremely poor. What's even more frustrating is the complete lack of after-sales support from the company. They have been ignoring my emails and have not been picking up the phone.

The shade sail is pretty good for the money. One of the sides does not curve in so it catches in the wind and won't pull tight. I reached out to them and sent them pictures and they never got back to me.

I tried multiple times to contact their customer service via phone, chat and email - nothing works. Phone number constantly have a busy tone. Unfortunately, I placed an order and fully paid, but product hasn't arrived yet. I am wondering if it is legit company or not. If somebody knows how to contact this company, please share that information.

We ordered some custom curtains for my son's new condo from Nicetown.com. The process for ordering was simple and easy. When I had a question about shipping, they answered quickly. And the curtains were exactly what we expected. We were very happy with our entire experience.

Great product! Exceeded expectations! Substantial. Big impact on back yard covered areas and great pricing. Also the curtains arrived quickly despite all needing to be different sizes.

They sent the wrong item. Have tried to contact customer support: No one answers live chat, contact form for email does not work and no one answers the customer service phone number.

Great curtains! Of course they’re going to be a bit on the expensive side, but their quality more than makes up for the price. Used in my home studio for soundproofing the windows, and couldn’t be happier. Thank you nicetown!

I initially ordered two sets of two panels of curtains; one set of these curtains was sent to me and was made incorrectly. I ordered curtains with the same color liner & these were sent with black liner. After contemplating my entire order, I decided I’d actually like a different color & size for my curtains. As I understand these are custom and cannot be exchanged, I agreed to a discounted price on my new order which accounted for and in response to the panels that were made incorrectly. This was fair, reasonable & acceptable. Now comes the second order of curtains - same type of order (two sets of two panels). One set was made completely opposite of what I asked for length & width, so I was sent panels that were 84 width by 36 length, rather than the opposite. Additionally, my original panels were grommet style that I paid for. Both panels were sent to me with a bag of individual metal fasteners that I have zero time or interest in working to fasten. I ordered grommet for a reason. This was never confirmed to me in the second order that was completed through a specific link and order by the company. I had no ability to modify this through what they sent me. Photos were sent to the company displaying all of these issues. In response, the company offered me $30.00 so I “wouldn’t have to worry about returning”. I paid a total of $765.30 for this order, received curtains made incorrectly from them, and they offered me $30. If I’m counting the curtains made incorrectly from the first order, it’s a total of $1040.48 of curtains that I have no use for. I have communicated with the company for several weeks and at this point have now just been ignored. I gave this company over a week to resolve this. It is so unfortunate and truly unreasonable. I would strongly consider purchasing curtains elsewhere before your money is taken and you never see it back.