NICETOWN is a brand professional in curtain products. And it' s origins date back to 1999 when it was established as a private enterprise specialized in the production of curtains. We devote ourselves to offering attractive value to customers: NICETOWN curtains are designed by designers from Europe and USA and produced in China. The original fabric processing, dyeing and production of NICETOWN products are all completed systematically in our own factory, and all NICETOWN products strictly comply with international standards. Meanwhile, all of our products are greatly appreciated in a variety of different markets throughout the world.
Nicetown.com (nicetown.com) has 103 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Website
nicetown.com
Category
Decoration & Interior
Location
Phoenix, Arizona
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 22% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Customer Service is Nonexistent. I have tried multiple times to call them, email them, use the chat, and zero responses. Beware
Response from Nicetown.comJul 22, 2026
Dear Customer,
Thank you for bringing this to our attention. We are deeply sorry to hear about your frustrating experience, as this is certainly not the standard of service we strive to provide.
We genuinely want to make things right for you. Please reach out to us at [email protected] or call us at +1 213-712-5226 with your order number or the email address used for your purchase, so we can investigate and assist you immediately.
Thank you.
NICETOWN Team
MO
Moe
Scam Chinese company
Scam Chinese company. Cheap material and wrong size. Horrid customer service. They are now called the hue .com. Stay away from these criminals. $150 down the drain to China.
Response from Nicetown.comJul 1, 2024
Hey there! We value and appreciate your feedback; it helps us improve our products and services. We want you to have the best experience with our service and would love an opportunity to address any Nicetown-related issues or concerns you have. When you can, please email us at [email protected] with the Nicetown account number, complete address, and a brief description of the problem for help. We appreciate you taking the time to connect with us here. - Liane
PM
Peter M.
Customer Service phone line doesn't exist
I ordered a custom sun shade sail from them over the weekend, but had questions. I called 57 times (I know I know, but cmon...no voice-mail? No callback? No "sorry, it's been a busy day", no person! Literally no one there! So...shut up).
I sent an email immediately asking for them to cancel my order as their company pops-up on scam reporter sites and the lack of response is just the nail in the coffin to that.
Buy from a company that you can ACTUALLY TALK TO PEOPLE and not a company that can't pick up the phone after 57 calls.
Response from Nicetown.comMay 7, 2024
Dear Peter,
It is truly regrettable that you had to experience the frustration. Please accept our apologies for any inconvenience this may have caused.
Upon receiving your email, we have processed your request to cancel and refund your order. Meanwhile, we are also working on enhancing the capabilities of our customer service team, in order to provide better and more efficient responses.
Feel free to contact us if there's anything further we can assist you with.
Best regards,
Nicetown.com
LS
Leslie S.
TERRIBLE. DO NOT BUY.
Finally received my curtains after a month and a half. Absolutely, beyond disappointed. I would return them if I thought I would actually get my money back. Customer service is a joke. Quality of fabrics is terrible. They don’t open well at all because the fabric is so stiff and cheap. The ‘blackout’ part is literally a large piece of black felt between the liner and curtain. An absolute joke. I wish I could add pictures to show how terrible they truly are.
Response from Nicetown.comMar 12, 2024
Dear valued customer,
We apologize for any inconvenience caused.
Even though we thoroughly inspected both the order and the package to ensure everything was in perfect condition prior to shipping, we sincerely regret any trouble this has caused you.
Would it be possible for you to kindly take a few pictures that clearly highlight the specific issue and send them to us by via mail?
Once we have verified the problem, we will promptly provide you with a solution.
And we have proactively reached out to you via email about the item problem, but unfortunately, we have not received a response from you.
We eagerly await your prompt response.
We hope you have a wonderful day!
Best regards,
Nicetown.com
JL
Jamie L.
Shade Sails
I ordered a shade sail and sent the dimensions needed for a triangle shaped shade sail. You would think its pretty failsafe, but not with NICETOWN.... I took off 12 inches as instructed and there are huge sags in the sail it does not even hang straight!!!! So disappointing to take the time to measure propertly and then to receive a SUB PAR product! Tight fit on the edges and huge sags in the middle!!!! No response to date from anyone at Nicetown. DO NOT BUY ANYTHING FROM THESE CHINA CROOKS!!!!!
Response from Nicetown.comNov 18, 2023
Dear valued customer,
We apologize for any inconvenience caused.
Even though we thoroughly inspected both the order and the package to ensure everything was in perfect condition prior to shipping, we sincerely regret any trouble this has caused you.
Would it be possible for you to kindly take a few pictures that clearly highlight the specific issue and send them to us by via mail?
Once we have verified the problem, we will promptly provide you with a solution.
And we have proactively reached out to you via email about the item problem, but unfortunately, we have not received a response from you.
We eagerly await your prompt response.
We hope you have a wonderful day!
Best regards,
Nicetown.com
AL
Akita L.
WARNING!!! THEY ARE CROOKS!
WARNING!!!
Nice Town is a Chinese company that are absolute crooks! They pretend to have an office in the US but do not answer any phone calls or emails from the US. Every response is from overseas from China or the Philippines including their headquarters and customer support. I dealt with Amy in communist China after my curtains did not fit. My curtains were over 14 inches too short for my living room window. Amy asked if I wanted to buy a third curtain to put in the middle of the two short curtains... what an idiot and insult to suggest buying a third incorrect curtain! I explained to her that the sizing instructions on the Nice Town website are incorrect, so Amy changed the website sizing instructions because they were misguiding, after I already placed my order! I requested Nice Town to send the correct sized curtains and Amy refused!!! I then requested a return authorization and Amy refused my request to return the short curtains and offered a 1% discount.
After two weeks of wasted phone calls and emails, I finally called my Visa company and had them cancel the payment to Nice Town.
BEWARE!!! You have been warned!!!
By the way, this company has it's friends and family give them good reviews to hide how crooked they really are!
Response from Nicetown.comOct 20, 2023
Dear valued customer,
We apologize for any inconvenience caused.
Please log into your account to review your order information. We have indeed shipped the products according to your original order,but you ordered the wrong size.
In order to resolve this issue and ensure that you can use the customized curtains, we recommend that you cover the shipping fee so that we can resend another one panel free curtain to cover compeletly the window.
However, we understand that you are not interested in this solution.
Our customer service is available at +1(716)320-0966 during our phone service hours, which are from 9 am to 6 pm CST.
However, we have proactively reached out to you via email and phone to discuss potential solutions, but unfortunately, we have not received a response from you.
We eagerly await your prompt reply and hope to find a resolution soon.
Best regards,
Nicetown.com
TD
TD
BEWARE
BEWARE! Never received items, still charged. No customer service to help locate our order. All of the burden put on the buyer.
Response from Nicetown.comOct 7, 2023
Dear valued customer,
Thank you for your support and sorry for the inconvenience.
Just I have not found your order with this name.
To assist you further, could you kindly provide us with either your order number or the address associated with your order? This information will help us locate your order and provide you with the necessary assistance.
And you can also contact us by email and we will try our best to help you.
If you have any additional questions or concerns, please feel free to contact us. We are here to ensure your satisfaction.
Best regards,
Nicetown.com
KW
Karen W.
NOT SOUNDPROOF
I ordered a SOUNDPROOF curtain. This product is not even sound reducing. Very dissatisfied. Customer service is offering a $35 refund. I paid $138. Do not buy from Nicetown!!
Response from Nicetown.comAug 28, 2023
Dear customer,
Thank you for your support.
We are very sorry that our product did not meet your expectations.
In fact, after receiving your feedback, we have been actively addressing your issue.
And now that we have agreed on a solution and solved it.
So do you have any more questions?
If you have other questions, please do not hesitate to contact us!!!
Have a nice day!
Best regards,
Nicetown.com
