NiceRxReviews of nicerx.com

FURIOUSLY frustrated!!!! I have been using NiceRx for nearly a year now, maybe more. I have never had any issues up until this month and the manner in which my issues are being handled are unacceptable. I have been getting billed each month and was supposed to receive my next 3 month supply of medication. Back in June, I received emails requesting that I update my application and upload income verification paperwork. I immediately did so within a day or two. For the next few weeks, I kept receiving reminders to upload the documents, despite my account showing that the paperwork was uploaded and my application verification was pending. I reached out to support on June 28th to make sure that nothing else was required of me, to which someone via email named "Mark" responded and assured me that nothing else was required at that time and I could ignore the emails. So I had, up until this past week. I realized I was very low on my medication and wondered when it would arrive. I reached out to customer service phone number and was on hold for who knows how long. I gave up and decided to leave a voicemail, as that was an option, so I did. Noone ever called me back. I sent an email to support...noone responded. I called today and after being on hold for nearly a half an hour, finally spoke with someone. They informed me that my application was due to renewal and even though I submitted the required documents back in June, they would need me to resubmit them with a current paystub to facilitate the process and continue the process through the manufacturer. I expressed my frustration and questioned why no one followed up with me or informed me that my application had expired. "I'm sorry, ma'am. I'm not sure why and I will do what I can to look into this. In the meantime, please update your documents as soon as possible because this process will take about a month to go through." GREAT. Now I have to go a month without this absolutely necessary prescription. I logged onto my account and was prepared to upload my most recent paystub only to find that there was no place to do so since my paystubs in June were already submitted!!! I tried to call back AGAIN and to no avail, am left without answers. I also reached out through my account to support and through email again to find out what the heck I can do to get the paperwork they need submitted. This is unacceptable. I have been getting charged for the past 4 months for medication that I will not receive. Entirely disappointed and hope that someone will finally make this right!

This company is terrible!! They looked at my submitted documents and told me that info not qualify and no charges would incur. THEN they charged me a week later. The communication has been terrible. They refuse to refund me the money they took out, although I will not receive any medicine.

I had a rocky start to getting all the information from my provider's office to NiceRx. Persistence on the part of myself along with dedicated customer service skills demonstrated by the most recent employee finally appears to bring the resolution to my application.

It's great to have the opportunity to get expensive meds at this price. But to cancel your subscription, even less than 24 hrs after signing up, you have to print a form. They give you weird reasons but honestly I think it's just bc they know it's harder for people to do and they want money. You can cancel everything over the phone, even insurance. Also, they won't transfer you to a manger because they are "unavailable".

It took a while to set it up, but no complaints about the result. Recommending to all my friends.

My shipment arrived almost a week late, and the cold medication was hot (it ships in a cooler with icepacks, all of which were hot). I talked to Jordon for the second time, and he was amazing as usual! I can’t tell you how many emails we sent back and forth trying to get my meds, and he assisted me again when I called this time (talk about coincidences!)…he is caring and professional and got me the answers I needed and formed a plan on how to fix the situation. Y’all are lucky to have him as an employee and it’s nice to know I can count on him if I have a problem!

Even though I had 90% bad experience with customer service representative named Jordan, which needed to improve ASAP, I’m giving 5 stars because I believe we need to Concentrate on the good. 10% of my experience, which in this case his name is Davaniel, since the moment he got involved he make sure to do his best to help my case, give me explanation and to get back to me with the update, actually the issue I had for three weeks got solved in a couple of hours since he got involved and helped. Thank you Davaniel for your professional service and support

So far, it's not great. I got all of the paperwork to them and was told they sent more paperwork to my doctor's office, and as soon as my doctor sent that back to them, that I could pick up my meds from my doctor in 4-6 weeks. BUT then, they tried to charge my debit card. My bank flagged it and called me. Nicerx sent me an email , telling me my payment was declined and asked if I needed to update any information. Nice rx also said that after this $49 charge, they wouldn't charge me again until I actually received the medication. So, I guess it's not really $49 per medication? I sent them an email but have not heard back. They were pretty responsive until this happened. It sucks, cuz I'd like to have my medicine.