NiceRxReviews of nicerx.com

My mother was desperately looking for help getting a vital medicine she could not afford and NiceRX was suggested. I helped her go through the registration process (she had just gotten spinal surgery), getting an email saying it was pre-approved, capturing payment information and displaying a charge and communication that everything was in moving forward and details would follow soon. We then were unable to get into the account and had no communication around why or what was going on. When we emailed customer support to ask what was happened they replied with a single sentence " We are not processing or accepting enrollments at this time." no details no follow up no explanation and this is after they have collected all the Dr details, credit card information and communicated the plan being approved at $49 a month. Not only is this communication unprofessional but they could have put my mother in a situation for hope for affordable meds and no delivery, poor patient practice and poor business practice. We did go another route direct with the supplier so she was not left in the dark but what a horrible customer experience and an awful representation of a business that is supposed to help people.

If I could learn what has frozen my account and why they are not processing anything I would maybe feel better. I used them for 2-3 full months and was changing to a new medication. My doctor’s office submitted my paperwork last week. It is very unfortunate and I pray I can find another assistance program. Paying $50 a month isn’t bad compared to $1800. Everything went smoothly in the past so I hope whatever has caused them to freeze everything is fixed.

I gave them my w2 and credit card information. They will not answer my calls and emails.

I have been with NuceRX for all of 2022. They contacted me for renewal in November, 22 for forwarding a form to my doctor for approval which the doctor responded quickly and it’s now 1/27/23 and last week they said my medication would be shipped which it hasn’t been yet. I have not been able to talk to anyone after being on hold for 45 minutes each time and still have not talked to anyone at NiceRX. they told me not to contact the mfg if they contact me which they did. I called the mfg today in frustration and they said they returned the form back to my doctor because it was sent to them before 2023. I can’t even get my arms around this because I have not had this problem with them before. I am hopeful that this can get resolved and I get my very expensive meds which I need for the rest of my life. Hopefully help is forthcoming!

after I provided all my personal info, my login access was blocked, I called questioning it. they said were not taking applications. Do not trust it!!!

Very unhappy. Signed up in November. Was told order was sent to manufacturer on 12/14. Still have no received medicine. Can't get anyone on the phone or a return email. Now today I can't even log in to my account. Very frustrating, I wish I could get a refund for signing up, this has been a huge waste of time!!!

Hounded me for pay stubs and as soon as I provided them, my login access was blocked and I never heard back until I called questioning it. Suddenly they were not taking applications anymore. Do not use!!

FRAUD/SCAMMERS….in haste I signed-up to receive assistance from nice RX. Had I known then what I know now I would’ve never requested their assistance. Please trust reviews most are actual customers whom are trying to warn consumers about fraudulent companies so that others won’t have to experience the issues we did!! The company nice RX supposedly connected me with for my Trulicity told me all I had to do was reach out to them directly they’ve would’ve assisted me in the same process for free. I have asked Nice RX to discontinue any assistance but to date they still attempt to process my card for $49 several times a day for weeks now but I have a lock on my card so that these frauds will never see another penny from me. I am in the process of completely shutting down that account because they are relentless. I couldn’t reach them for weeks after they took my first $49 and of course they made the cancellation process extremely difficult being that you have to speak to them directly (near impossible) and submit forms online (which I am still awaiting) and fax back to the non existent customer service dept! They are just ridiculous please do yourself a favor, take a breather, and research yourself there are many companies that will help for free!