NICE inContactReviews of niceincontact.com

Tech support is often very slow and not very helpful. at times they seem more interesting in maintaining their SLAs and closing tickets than they are in resolving the issues. The API is very solid however, we have little to no issues using that for both user admin and reporting.

The Nice InContact platform is stable and reliable. It makes our business run smoothly.

While the product was dependable, the service was absent. When we had issues it took constant contact to get it resolved. Several issues and requests took months to get resolved. Ultimately, we resorted to cancelling service and moving to another provider. This hasn't worked out well either. They never entered our cancellation and are still billing us. Now we're in a fight to get them to cancel the service and stop billing us.

Overall a great product. While I have had some complaints regarding the Documentation and explanations with reporting, they're always working to fix, update, correct and expand. Pleasure to work with.

It works great unless there's any kind of network issue. It just seems to fail to reconnect sometimes. Other than that love it.

Dashboards are clean and user friendly.

InContact is great, We are a Small to Medium company and we like the easy of InContact. I don't think we use a lot of the services we pay for and would love to get help with that but there is a cost to have that type of help.

I have used NICE inContact for years and have never had an issue. It is by far the most customizable solution we've had for telephony, and we've never had an issue with downtime of any kind as a 24x7 business