NICE inContactThrough a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Curnan K.
Our Account Manager, Meldee is very helpful and works with our team well. We are not always all available at the same time and she makes sure she sends the whole group a summary of the weekly discussion so those who missed the meeting are always on the same page.
Response from NICE inContactJan 31, 2020
We have a great team of technical account managers! Thank you for your feedback!
Andrew C.
NICE InContact has been a great partner for our contact center. The platforms that we utilize have had a tremendous impact on our performance overall. The ability to manage and customize our ACD/IVR has provided many efficiencies across the board. NICE InContact has made it all fairly easy because they offer great support all along the way.
Response from NICE inContactJan 31, 2020
Andrew, this is great to hear! Thanks!
Laura P.
Easy to navigate and good support staff in place. Have gone through several technical support reps, which was fairly frustrating and the integration of Nice and inContact seemed to create more technical issues than usual. Still, overall a positive experience.
Response from NICE inContactJan 31, 2020
Thanks for your patience, Laura! We're glad our support staff has been helpful.
Jason
We utilize inContact to do cloud-based global phone routing. Since it's inception we have had millions of calls and no unplanned interruption to service. The uptime and responsiveness is amazing.
Response from NICE inContactJan 31, 2020
Thanks, Jason!
Mello B.
Easy to use; straight forward
Response from NICE inContactJan 31, 2020
Thanks!
Richard S.
Versatile, quick, and easy to make scripting moves--on the fly, if necessary. Easy to test and find coding errors. Data about calls and callers helps to make strategic decisions. Cost efficient
Response from NICE inContactJan 31, 2020
Great to know! Thanks, Richard!
Daniel P.
The new interface is well thought out. It brings an iphone experience to an Android world.
Response from NICE inContactJan 31, 2020
We're happy to hear this! Thank you, Daniel!
Ari
Easy to use, run reports and be an admin for. The support is also amazing.
Response from NICE inContactJan 31, 2020
Thank you, Ari!
