NICE inContactThrough a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Caroline
My experience with NICE inContact has been positive. In the 2 years I have used CXone and worked with NICE, I have seen great growth and positive changes in their process and tools. I enjoy the members of the NICE team who I work with and receive exemplary service from our company's assigned TAM. CXone is ever evolving and I have enjoyed seeing the improvement of products used by our team.
Damion
We have been using inContact for years now, and it has been great for the most part, we do have minor issues because of how the calls are routed, however, the features are spot-on, especially the robodialer.
Response from NICE inContactSep 4, 2020
Thanks, Damion.
Lisa
I have used several systems in the past and yours provides the features and functionality that we need for our business.
Response from NICE inContactSep 4, 2020
Thank you, Lisa!
Michael
Appreciate support during Covid-18 BCP with mandatory work from home.
Response from NICE inContactApr 8, 2020
We're glad we could be of assistance during this challenging time. Thank you, Michael.
Jacob W.
No apps are infallible, which is why I can't give 5 stars. inContact has made great strides in improving their platform as well as customer relations. Outages are communicated whether they're business impacting, or not, and any escalations receive proper attention.
Response from NICE inContactApr 8, 2020
Thank you for your review, Jacob.
Rong T.
The InContact system is a great software that allows user to dial through computer and the ability to record all call for quality purpose. The conference function allow it to have 3 way calls. It would be nicer if the system allows to conference above 3 parties. I'm overall satisfy with the InContact software.
Response from NICE inContactApr 8, 2020
Thank you for your feedback, Rong Tan!
Mike
Good service. Timely resolution.
Response from NICE inContactApr 8, 2020
Thank you, Mike.
Drew
Very good tool to track calls, phone audits and metrics.
Response from NICE inContactApr 8, 2020
Thanks for your feedback, Drew.
