NICE inContactReviews of niceincontact.com

What a great experience we have had since go live - great products, great people!

Great service, great ongoing contact for critical communications, streamlined service!

Easy to use, helpful, intuitive

Antiquated and unstable. Daily outages, during business hours.

As a start-up company we were looking for a simple solution, that would intergrate with Salesforce for an omnichannel communications. InContact filled that need, and helps us provide a great member experience with multiple communication channels. We use the services for inbound calls, inbound chats, outbound agent-driven campaigns, and agentless IVR campaigns. The implementation plan was thorough, and they kept to the original schedule so we launched our contact senter on time.

InContact satisfies the business needs. It is much better than any systems we have used in the past. However, we have had many outages.

Better but not great

An excellent ACD platform. The custom reporting options can be a bit too much and I have found that the custom reports will not always pull historical data, but I utilize the Data Downloads and pivot tables to produce my data and I am very happy with that setup. The information available in the data downloads is vast and has fulfilled all of my reporting needs (and gave me ideas for more that I didn't realize I needed or wanted). I am in charge of reporting for a Global operation, with multiple programs that I have to pull data from and NICE inContact is by far the best to work with