NICE inContactReviews of niceincontact.com

We recently signed our 2nd 3-year contract with Nice-InContact. The 2nd implementation was just as smooth as the 1st (migrated to Userhub vs. Central). After vetting other ACD technologies on the market, we decided to stay with InContact for a number of reasons, including: - Agent Experience: The MAX softphone is intuitive... really easy to use. - Data Security/Locks: I can lock down data views within the system to specific team or campaigns. This is a tremendous advantage for a BPO. - Custom Reporting/Data Access: The custom reports may not have best visual aspects in the market, but the access to raw data is the best. - You're assigned a TAM (Technical Account Manager) that provides support... we meet with ours weekly to discuss new functionality and open issues/cases. - Easy to deploy for work-from-home agents. Overall, best in the market in my opinion.

This product is very good

This is great product that helps businesses in making the right decision. It organizes client data that we use to conduct our potential customers during marketing campaigns. It also give our clients proper insights on our products and services.

Great company with a better mindset people

Great and amazing software to use.. I love it.

NICE - inContact takes your CXone platform to the next desired revenue level with the right applications and partners. It is the world's largest community of companies, collectively dedicated to improving customer and employee experiences, while exploring integrating systems, AI, and Analytics to increase Returns on Investments and Retention.

Talk about a system that packs a PUNCH! We have all of the tools we need to assist our callers in the best way possible. The system allows for any report you can dream of, for your leadership team to utilize.

Great tool for our company. thanks