NICE inContactReviews of niceincontact.com

the phone/contact system itself is easy to use from an agent and supervisor standpoint. Performance is an issue for us. The system slows down almost every day for most agents, making it necessary for them to log out and back in, sometimes multiple times. Support is sometimes less than effective with the issues we have had. The resolution is slow. Cases have been closed due to no response within 24 hours (when my out of office message was turned on).

inContact has the capacity to be awesome. However, not all customers have the ability to navigate Central and know how to best utilize the system and its capabilities. Free and easy webinars might help the basic manager that can then support the programs they are responsible for.

Leader in Voice IVR, Natural Lang, Quality, Analytics, WFM and Chat. System still needs maturing of the email and work item flows. Development and Administration portals could be more inclusive with the ability to access server logs and databases.

The IEX platform is very clunky and the InContact portion is difficult to provide easily parsed reports. Overall, I like the systems, I just wish they were simpler to use.

InContact works very well for our call center. Very prompt service when we do have issues.

The system operates as an expected software to be used by call centers. The customer service is evolving and is getting better as they roll over new functions.The reporting abilities are the reason we chose InContact and there are a plethora of options available in that arena.

The software is stable, and the customer service is top notch whenever I have had an issue.

Great customer service, quick fixes on any issues, majority of uptime and any issues seem to be a 3rd party.