NICE inContactThrough a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Jacob G.
It works however may benefit from a revision to it's WFM UX and UI.
Response from NICE inContactAug 30, 2019
Hi Jacob. We are always looking for ways to improve. If you have some more details to suggest to the product team, please send an email to corporatecommunications @niceincontact.com. Thank you.
Jai Kumar G.
Great product. Call flow designer is very cool
Response from NICE inContactAug 30, 2019
Glad to you like it, Jai.
Gina S.
It's a good application
Response from NICE inContactAug 30, 2019
Thank you for your review, Gina.
AF
We have had repeated problems with our dialer and InContact can not seem to get them corrected. It continues to hurt our business.
Response from NICE inContactOct 1, 2019
Thank you for letting us know. We understand that you are now working directly with our dialer product team and a permanent fix is being developed.
Orville M.
Overall, seems like a good medium for customers and partners to share & exchange helpful information. I need to make an effort to integrate it more into my daily routine.
Response from NICE inContactAug 30, 2019
Glad to hear, Orville. Thanks for taking the time to do a review!
Ed
Phone services have been reliable. Email tool is good, but needs some expanding and building (bulk replies, bulk deletes) but is pretty strong and reliable.
Response from NICE inContactAug 30, 2019
Thank you, Ed. We'll pass this info over to the product development team.
Justin
inContact support is not very helpful and very inconsistent. Knowledge seems to vary between support agents. inContact outages are not always communicated via their trust site and support is not helpful in ensuring resolutions are working effectively for those affected.
Response from NICE inContactOct 1, 2019
Hi Justin, Thank you for letting us know what you are experiencing. We’re working with your account team now to ensure that the communications lines are open.
Madison B.
I have loved working with Nice inContact. CXOne has been perfect for my team and has provided us with so much data and flexibility and many capabilities - all in one place. The service and level of communication that they provide through the sales and implementation process and continuing service is the best that I have experienced. My team loves it!
Response from NICE inContactAug 27, 2019
Hi Madison, Thanks so much for your appreciation! We're very happy to hear about your satisfaction and look forward to continue supporting your team.
