NICE inContactReviews of niceincontact.com

They have a high uptime and are very responsive to the few issues that pop-up.

Great responsiveness from support. Pricing can be a bit spendy, but no doubt they offer the best contact center management platform!

Good Functionality and connectivity with phones.

We just went go live with NICE inContact in July and it has been a very positive experience. The specialists are very happy with the new system as well as the quality team and management. There have not been any issues with call routing and we all love the new reporting and dashboards!

It's a good platform that helps us provide great service to our client's. Their technical account managers could use some training in customer service, they seem to lack that skill when dealing with their customers. MAX is also fairly accessible with our staff who use screen reading software. I would like to see more customization when it comes to tones and such

We had issues of agents not logging being able to log in and we couldn't take patient calls for an hour.

Still need to work out some of the bugs, but it's getting better every day.

I enjoy using inContact. It helps me run my day to day operations with ease.