NICE inContactReviews of niceincontact.com

Simple to use, good visibility into dialer activity, easy to load and pull reports.

Overall our experience has been great when interacting with the team and platform. Unfortunately, the only area the product falls short on is downtime. There seems to almost be a monthly occurrence that there is a production impacting event that will slow down productivity or bring it to a halt. The reporting is also very limited. There may be a lot of options when it comes to reporting but some very basic functions like transferred calls is very hard to get a good report on.

Usually the system is great. There have been too many recent outages

Always good service when we have issues. Rarely have any failures.

Hello, I wanted to write a review on the platform NICE Incontact. This is one of the best phone systems I have ever used. I LOVE how it integrates with Salesforce and spice CRM! The reporting is robust and detailed. I am a call center director and I love this platform. I have used genesys and many others and this is by far the best! Thank you Incontact for making my job easier.

Overall, we are highly satisfied with our transition to Nice inContact. Our implementation was not without challenges, but after go-live, we saw immediate benefits from the functionality our new platform provides. CXOne has enabled us to improve overall responsiveness to our customers. Consider higher tier, paid-support options that provide a Technical Account Manager specifically for your account. This has been immensely helpful for us.

We like In Contact! It helps us tremendously in our operations and always has a swift turn around if there are ever any issues.

Communication of upgrades, issues, outages, etc. has been top notch. I never have to wonder what the status of the software is.