NICE inContactReviews of niceincontact.com

robust contact center solution

Best decision! We had a tough time with transitioning to NICE inContact but once up and running it has been fantastic. I can't speak highly enough of our salesperson. She intervened at critical points in the transition. I would recommend the service. It's made a world of difference in our call center for the past 18 months.

Overall, good experience. There have been a number of issues that have been severely limiting and support has not been great.

I enjoy the ease and functionality of the products.

Good system compared to the ones we used before (Aspect and Genesys). Convenient interface. Great support.

Reporting is pretty awful within incontact. It's all manual and stuck in the early 2000s

Great product and are actually adding to a second instance.

NiceinContact has been a great partner for our IVR and Telephony system migration. There were some bumps initially on the way, with lack of clarity on the PMO side -- but after a couple of discussions and discussions -- things are back on track. We have had a solid support from the executive leadership team at NiceinContact and are cruising along great.