NICE inContactThrough a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Salman M.
Contact Center agent was very helpful in diagnosing our dialer issue and went above and beyond and was very thorough, and followed up the next day to check in.
Response from NICE inContactOct 10, 2019
Salman, we are happy to hear you're getting the service you expect. Thank you for your feedback.
Dan J.
The platform seems to be fairly user friendly and well laid out. The customer service is pretty good as well.
Response from NICE inContactOct 10, 2019
Hi Dan. Thank you for your review of CXone.
Melissa G.
I think that for the most part the platform is very user-friendly. However, there are times that customer service is lacking and could use improvement. I have had some issues that take weeks upon weeks to resolve and I have to explain the issue over and over again to each new rep. Although, my most recent interaction with the CS team was very pleasant.
Response from NICE inContactOct 1, 2019
Hi Melissa. We appreciate your review. We will pass along your comments to our services team.
Dan E.
Things have been great Platform allows for a lot of customization
Response from NICE inContactOct 1, 2019
Dan - Thank you for your 5-star rating!
S D.
I love using inContact, it is user friendly. I do however think that the customer service when you call in to trouble shoot an issue could be more thorough. It takes way to long to connect with someone that can help you with your problem.
Response from NICE inContactOct 1, 2019
Thank you for your positive review and your feedback!
Jake W.
Easy to use and very user-friendly.
Response from NICE inContactOct 10, 2019
Jake, thank you for your very positive review.
Kim T.
Great system, easy to use, great support.
Response from NICE inContactOct 10, 2019
Kim, thank you for your great rating.
Catherine C.
Works great! Great reporting features! Like the ability to view real time wait times and calls!
Response from NICE inContactOct 10, 2019
Catherine, we're glad you like it. Thank you for your comments on CXone.
