NICE inContactThrough a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Jacob
inContact call routining capability are second to non. We have been using there ACD and hosted VoIP for some time. We are currently migrating to there WRTC client and have had great successes.
Response from NICE inContactOct 30, 2019
Glad to hear that the call routing is working well for you, Jacob!
Erica
This is been very useful to provide real-time insight. Monitoring and recording calls is very simple, prebuilt reports are easy to pull and customization options of reports are quite robust. The one thing I would like to see is integration of electronic communication with the phone number after the call. For example, if an appointment is scheduled during call, it would be great to have an option to send a text message or an email with that appointment information.
Response from NICE inContactOct 30, 2019
Thanks Erica! We are glad the robust analytics are working for you and will pass along your feedback.
CallCenter
NICE is great but should be more user friendly. The small box in the call history is too small. You have to scroll to the right to get all of the info. There is real-estate to work with so please use the entire screen.
Response from NICE inContactOct 30, 2019
Thanks for your feedback about the interface. We will pass it along to our teams.
Patrick
We implemented Nice inContact months ago, and it's still not working as promised prior to our go-live date. We've lost so many opportunities to connect with prospects and at least hundreds of thousands of dollars (if not millions).
Cambia
InContact is always ready to help fix any issue here at Cambia
Response from NICE inContactOct 30, 2019
Thanks for the review!
Whittney
Non stop issues from both inContact and Ivinex. Poor agent experience almost daily which makes for a bad member experience.
Greg
Overall the services are good that they offer. Ease of use and support is really good. At times, there are stability issues so if you are tied to strict financial penalties on KPI's be aware.
Response from NICE inContactOct 30, 2019
Thanks for the feedback Greg! We are always striving to make improvements and will pass your comments along to our development team.
Matt
Great software that is easily understood. The support provided is the awesome and always friendly. We have a call center of about 400 users that are constantly on the phone. Any problems are immediately addressed.
Response from NICE inContactOct 30, 2019
Thanks Matt! Happy to hear that it is working for you. We are always here if you need anything.
