NICE inContactThrough a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Lisa
I have been using InContact for almost 2 years now and I don't have many complaints. Recently there was an update in the appearance which took some time to get used to, but once getting used to it it's very user friendly. Everything is simply labeled and easy to find.
Response from NICE inContactOct 29, 2019
Thanks so much for the feedback! We are glad that we can help you see what your agents are up to and help with workforce optimization.
Heather Blair A.
I like it as a platform because it allows for agent documentation and time retrieve ability. Working for a remote office it allows for accountability for the agents and for supervisors. It is very easy to use and the program works great!
Response from NICE inContactOct 29, 2019
Happy to hear it is helping you with remote workforce accountability! Thank you for the review, Heather!
Ian C.
NICE inContact is a very good product that I use every work day. I wouldn't be able to do my job without it. I enjoy the layout they have (even if a major update changed everything and it took a bit to get used to) and the MAX Agent is very easy to use. I'd certainly recommend this product to anyone looking for the services it offers.
Response from NICE inContactOct 29, 2019
Thank you, Ian! We are glad our software can help you with your day-to-day work.
Jason M.
Overall I have enjoyed this platform for maintaining an orderly inbound call center. It offers a rich an customizable back end for compiling data to help move the business forward.
Response from NICE inContactOct 29, 2019
We are happy to hear the platform is helping you maintain your call center. Thanks for the feedback, Jason!
Jessica B.
My experience with Incontact is excellent. Overall the best platform for a company that is big or small. Lots of features that help make your business run smooth.
Response from NICE inContactOct 29, 2019
Thank you for the review! We are happy to hear that the software is working for you, Jessica.
Emma V.
NICE inContact is very user-friendly and has all the features needed to successfully run a telecom or consumer service business with ease. We have been using it for over 7 years and have no interest in changing it <3 Thank you, inContact Team, for putting this amazing software together!
Response from NICE inContactOct 29, 2019
We appreciate your business and thank you for being with us for so many years! Emma, we are so happy to hear it is working for you!
Carmen A.
Call Center MUST have! NICE InContact, provides a Real time look into the Call Center world. It allows you to Manage Calls, Agents, and Data all in one. The option of the integrated Softphone makes NICE InContact stand out. Being able to quickly set up a new agent and get them on taking calls quickly is essential. NICE InContact is easy to use which allows us to move fast. The reporting is essential. NICE InContact provides a Number of customizable and detailed reporting options. The Supervisor feature allows us to coach, manage, and take over calls when needed. It gives us the hands on ability to make sure the customer gets the best Customer Care possible.
Response from NICE inContactOct 29, 2019
Thank you, Carmen! We are glad to hear that our software helps you be more resourceful with time.
Russell F.
A great product for those in the call center industry where JUMPING ON to get those calls fast is important! It is great not to have to go through multiple system and logins to access services. Efficient and easy to use
Response from NICE inContactOct 29, 2019
Thank you Russell! We understand your day-to-day is busy so we strive to make it easy. Glad to hear it is working.
