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NICE inContact Reviews | Read Customer Reviews of niceincontact.com

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NICE inContact

NICE inContactReviews of niceincontact.com

4.0268 reviews
Sales & Marketing
75 West Towne Ridge Parkway Tower 1, Sandy, Utah, Utah

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NICE inContact4.0

Reviews268 About Contact

Overall score

4.0 out of 5

Great

Average of 268 reviews

Distribution

5★35%
4★42%
3★14%
2★4%
1★5%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(866) 965-7227
niceincontact.com
75 West Towne Ridge Parkway Tower 1Sandy, Utah, UT 84070

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About NICE inContact

Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.

NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: niceincontact.com
Website: niceincontact.com
Category: Sales & Marketing
Location: Sandy, Utah, Utah
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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NICE inContact reviews

268 approved reviews, newest moderated first

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Vladimir
Oct 24, 2019
InContact
We use InContact and it works for us.
Response from NICE inContactOct 30, 2019
Glad to hear it is working for you!
Report
Simon
Oct 24, 2019
Room for improvement
Customer service and call quality could be better.
Response from NICE inContactNov 25, 2019
Thank you for the feedback Simon. We will make sure to pass along your feedback to our customer support team.
Report
David
Oct 24, 2019
InContact is easy to work with.
InContact is easy to work with.
Response from NICE inContactOct 30, 2019
Thanks for the review!
Report
Mike
Oct 24, 2019
I'm always finding way to better use…
I'm always finding way to better use NICE inContact. It's a very versatile product.
Response from NICE inContactOct 30, 2019
Glad to hear it is working for you in many ways!
Report
Amanda
Oct 24, 2019
It is a bit outdated and not as user…
It is a bit outdated and not as user friendly as I could be,
Response from NICE inContactOct 30, 2019
We are sorry to hear this, Amanda. Thank you for the feedback and we will pass it along to appropriate teams.
Report
Nicole
Oct 24, 2019
InContact has been great
InContact has been great! Dave has been amazing helping us work through bugs. Everything is very diverse and allows us to be more advanced in what we can offer our customers.
Response from NICE inContactOct 30, 2019
Thanks Nicole! We are happy to hear our exceptional team has been supporting you.
Report
Paul
Oct 24, 2019
Very powerful contact center solution
My company mostly performs outbound calls vs inbound but the options at our disposal for outbound are very impressive. The learning curve can be steep depending on how complicated your configuration is but after 5 months I feel competent.
Response from NICE inContactOct 30, 2019
Thanks for the feedback Paul! We are glad you got the hang of it and will pass along your feedback.
Report
Ron
Oct 24, 2019
Their customer support and Technical…
Their customer support and Technical Account Manager's are great to work with. Stay away from Tech Support. Their phone system works flawlessly, stay away from the chat system they have. We had issues from day one that took over 18 months to get fixed.
Response from NICE inContactOct 30, 2019
Our teams always strive to deliver great customer service. We are sorry to hear about your initial chat issues. We will make sure to pass along your feedback to our development team.
Report

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