NICE inContactThrough a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Dana
We've used inContact for many years. From deployment to ongoing support, they have provided us with flexible and easy to use system that gives us the tracking and customer engagement we require for our own customers.
Response from NICE inContactOct 30, 2019
Thank you for sticking with us! Happy to hear it is working for you!
Roger H.
There are issues with disconnects and the max panel disappearing while the agents are on calls.
Don
dated interface (transparent fonts that cant be read, cant make client always on top), poor integration with SalesForce, reporting interface hard to use with little ability to customize (Power BI would be nice) and your survey didn't work in Chrome
Response from NICE inContactNov 25, 2019
Don, thank you for your comments. We are always looking for ways to improve and will share this information with the product development team.
Caleb
Nice and easy to navigate through from an Admin perspective.
Response from NICE inContactOct 30, 2019
We are happy to hear that the administrative interface is working well. Thanks for the feedback!
David
InContact has allowed us to provide call support from anywhere you can get on the internet. Providing us the flexibility to support our customers from anywhere.
Response from NICE inContactOct 30, 2019
Happy to hear we can support your customers anywhere! Let us know if you need anything and thank you for the review!
Ben
They're support team is friendly and wants to help you resolve your problems.
Response from NICE inContactOct 30, 2019
Our team works hard to provide great service. Thanks for the feedback, Ben!
Stephanie
Nicole our Technical Account Manager is here to help and has provided us great support and guidance. The technical support line has been challenging.
Response from NICE inContactOct 30, 2019
Thank you Stephanie! Glad to hear Nicole was able to help.
Nathan
Good product, but some of the more advanced features are inconsistent and unreliable.
Response from NICE inContactOct 30, 2019
Thank you for the review Nathan! We are always looking for ways to improve and will pass along your feedback to the appropriate teams.
