Ngage Live ChatReviews of ngagelive.com

Our office began utilizing Ngage’s chat services on the recommendation of a colleague, approximately a month ago. Since we switched to Ngage, we have had an increase in qualifying leads, the operators are able to capture a clear picture of what our potential clients needs are, and it is presented in an efficient and organized manner. Their customer service it top of the line! They respond to our needs quickly and without hesitation. They are flexible and go above and beyond to ensure that we are getting the maximum benefits of their services each and every day! We would definitely recommend Ngage!

Beat service out there. Their specialists are well trained and back end customer service is top notch.

Like anything else this is a tool. If you use it properly your business will increase.

I have worked with Ngage for over 10 years and the quality and customer service is outstanding. My clients always are being targeted with "save money" and "we can do the same for less". OK, you can find cheaper service. Consider this: one client who lived and died by calls and web leads was firmed when he told me "let's save money" So we did, and 3 months after intakes had dropped 40% he called early one morning and said, "OK I get it now, they are cheaper because they have a longer wait time answering chats and are not as professional and that makes my customers go away" So saving a few dollars on the chat results in losing a client that was worth between $3500- $4000 a month. Sometimes cheaper is not better.

I think Ngage offers a lot of value for the price and treats customers very fairly. We've never had a dispute with them over any kind of billing, and I think their contract is reasonable. Also, we've overall seen positive trends in lead conversion, which is at least partially attributable to having the after-hours chat service. I think the jump from 4 to 5 stars would occur if they implemented more policies to weed out clients that are not in your practice areas. Although they don't bill you when that happens, we have gotten some feedback from prospective clients who felt the chat led them into thinking they'd found the right firm, only to find out the next morning that we couldn't help them or set a consult.

As a Marketing Director, I've used several different live chat companies that have claimed they could deliver the same results as Ngage at a lower cost, but none have come close. The volume of quality leads Ngage brings in is well worth the price hands down!

Ngage has been very useful in grabbing potential clients right off the bat and getting some crucial, basic, information from them quickly.

I highly recommend this company. They are wonderful to work with and respond immediately to any questions you may have.