John
Where’s the lead?
The professional service of my account representative has been outstanding and deserves 5 stars. The 1 star rating is focused on the fact that NGage Live Chat has not produced any valid leads or new clients.
Response from Ngage Live ChatApr 26, 2021
Hi John, we are sorry to hear that. Ngage only charges for valid chats (relevant to your firm's practice areas, within your geographic area, must be a new contact). So if we have not chatted with any relevant visitors from your website, you should not have a bill. We will have your account representative reach out to you to offer some adjustments so that you can get the most out of the service. Thank you.