Ashley
Absolutely livid
Absolutely livid. Would NEVER recommend this "company" to anyone. The driver tried to extort almost $500 more from me than what my invoice said saying it was "moving season" and if I didn't pay extra I wouldn't get my items in a timely manner...and my items were to be stored for 90 days anyways. He also did not take the items listed on my invoice. I tried several times to contact the salesman that booked me and my calls and emails were ignored. I filed a complaint on the driver and salesman and still haven't heard from any sort of management about a refund or another truck coming to move what I paid to have moved. I was SCAMMED by this company
Response from Next Stop RelocationJul 9, 2024
Hi Ashley, I apologize for any confusion or dissatisfaction you experienced during your recent move with us. We strive to provide transparent and fair pricing based on the items being moved. Firstly, our quotes are typically based on the inventory provided by the customer. In reviewing your case, it appears there was a discrepancy between the initial inventory and the items actually needing to be moved, which necessitated an adjustment to the quote. We aim to communicate any changes clearly and promptly to ensure transparency throughout the moving process. Regarding the additional charge requested, it was based on the increased volume of items beyond what was originally quoted. We understand this may have come as a surprise, and we regret any inconvenience caused. However, please be assured that our pricing adjustments are standard practice when there is a difference in the inventory provided and the actual items to be moved. Also we always offer 30 free days of Storage, and to compensate your frustration we gave you 90 FREE days of storage. I also apologize if there was any delay in responding to your calls, but please don't make this type of reviews based on lies. We also contacted you to refund an amount, but you wanted so much more and didn't agreed. But we did contact you and answer the calls the same day of your pick up, and after. We strive to provide timely and attentive customer service, and I regret any lapse in communication you experienced. We take customer feedback seriously and are continually working to improve our services. Best regards, and feel free to call us if you would like to discuss further or if you still have any questions about your move.




