NexampReviews of nexamp.com

Response from NexampJul 24, 2023

Hi Greg, Thank you for your response, and we are sorry to hear you are not completely satisfied with your experience with Nexamp. One of the main goals of our program is to maximize our subscribers’ savings through community solar. The discount that we offer within your territory is typically the highest out of other providers within the state. If you feel that your savings still aren’t what you were expecting, please send our team a copy of your recent utility bill so that we can ensure we are matching your annual utility costs as accurately as possible. We want to make sure your needs are being met to the best of our ability. As for the timing of our invoices, Nexamp does not generate bills until we receive confirmation from your utility that the solar credits have been applied to your account. Unfortunately, over the last few months we have been delayed in receiving the data we need from the utility. This has resulted in less consistent billing than usual. We sincerely apologize for this and are hopeful that through our work with our utility partners, the timing can stay more consistent moving forward. When you receive your Nexamp invoices, please note that Nexamp does not charge late fees or interest, and that you can always set up a payment arrangement that works for both parties if needed. We appreciate your patience and are looking forward to providing you with an improved experience that is simple, easy, and accessible for all our subscribers.

Response from NexampJul 19, 2023

Hi Ron, thank you for your kind feedback! Our team is dedicated to making community solar simple, easy, and accessible for the areas we serve. We look forward to continuing to provide savings for you and your community!

Response from NexampJul 19, 2023

Hi Detlef, thank you for your kind review and for joining the clean energy revolution with Nexamp!

Response from NexampJul 19, 2023

Hi Robert, thank you for taking the time to share your experience so far with Nexamp! Our team is happy to welcome you to our program, and we are looking forward to passing along savings to you as soon as possible. We appreciate your support as we make the future of energy clean, simple, and accessible.

Response from NexampJun 23, 2023

Hi Leslie, Thank you for your feedback and we apologize for any difficulties you have experienced with Nexamp. Since your utility is the one to value and apply the solar credits to your bill, Nexamp does not charge a fixed rate per kWh for your electricity. Instead, we match the value of the credits that were generated to offset your existing utility bill, and then provide a 10% discount which provides you with net savings. After reviewing your account, it appears that your calculations were using the standard offer service rate that is listed on your utility bill. However, according to Potomac Edison’s pricing regulations, your total electricity costs (and the value of our solar credits) are calculated by using the total of the Supply, Transmission, and Distribution rates on a monthly basis. These solar credits can only reduce the charges directly associated with your usage and not the additional surcharges or fees set by the utility. Our team is committed to helping you understand the benefit of our program and provide you with as much savings as possible. We will reach out to you personally so that your outstanding questions are met to make sure we are all on the same page for how you are saving money. We thank you for your time to ensure that we find a solution that works for both parties.

Response from NexampMay 1, 2023

Hi Syed, thank you so much for taking the time to write in! We're happy to hear that you're seeing the savings with Nexamp. Our team is dedicated to making community solar simple, easy, and accessible for the areas we serve. We look forward to continuing to provide savings for you and your community!

Response from NexampApr 20, 2023

Hi Carla, Thank you for your feedback. We are able to see that you requested to cancel your subscription with Nexamp in January of this year. As mentioned in the contract you signed when joining our program, as well as in the correspondence from our representatives, the cancelation process can take up to 90 days. Nexamp works with your utility to provide updates regarding our customers’ subscriptions on a monthly basis. Since the solar credits are applied directly to your National Grid bills, the cancelation timing also relies on the utility to no longer do so. It is also important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your National Grid account and when we bill you. This explains why you received and paid Nexamp invoices after your cancelation request date. The final invoice that you received in April is for solar credits that were produced through January, which was the time of your cancelation request. After reviewing your account, we are able to see that you have been officially canceled, and your balance is up to date. There is no further action needed on your part. If you have any additional questions, you are welcome to contact our support team at [email protected] or calling 855-727-4636 on Monday-Friday from 8:30 AM – 6:00 PM EST.