NexampBuilding the Future of Clean Energy
Nexamp (nexamp.com) has 729 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing729 approved reviews, newest moderated first
Wendy L.
Your staff were very professional with their knowledge
Response from NexampJul 16, 2024
Hello Wendy, thank you for the positive review! We pride ourselves on our team, and we're glad they were able to assist with your needs. Thank you for being a Nexamp subscriber!
William P.
Good early on contact and explanation as we wait to be assigned to a solar farm,
Response from NexampJul 16, 2024
Hello William, thank you for taking the time to share your thoughts. We're glad our communications have met your expectations so far. We are committed to starting your savings through our program as soon as possible. Thank you for your support and patience in the meantime!
Jennifer C.
We have had prompt response from emails. Per last email we are just waiting to see which solar farm we will be working with.
Response from NexampJul 16, 2024
Hello Jennifer, thank you for detailing your experience. We always strive to keep you informed about the status of your account, and we're working hard to start delivering your savings as soon as possible. Thank you for your patience in the meantime!
Cullen R.
We moved house and Nexamp transferred our service so there was no waiting period like when you first join.
Response from NexampJul 16, 2024
Hi Cullen, thank you for your review! We hope your move went smoothly, and we're glad to hear you enjoyed continuing your Nexamp subscription in your new home. Thank you for your continued support.
Petra S.
Helped explain what and how it was going to happen. Did not take very long.
Response from NexampJul 16, 2024
Hi Petra, thank you for sharing your experience! Our team is dedicated to ensuring every customer has a clear understanding of our program and what to expect moving forward. We're glad you feel informed and are always here to support you as we strive to deliver great savings and service.
Adrienne
The savings and the ease of payment, saving on stamps.
Response from NexampJul 16, 2024
Hi Adrienne, thank you for sharing your positive feedback! We are so pleased to hear you're enjoying the savings and ease of payment through our program. We're happy to have you as a community solar subscriber.
Edward W.
The company seems to be doing well.
Response from NexampJul 16, 2024
Hello Edward, thank you for your positive review! Our team works hard to ensure you have a great experience, and we truly appreciate your support!
Daniela F.
Over the course of 9 months we saved $20 I don’t recommend this service the hassle isn’t worth the bit of savings. Customer service was very unhelpful. It takes 3 months to see any information. This really seems like a scam that strings you along until it’s too late to cancel.
Response from NexampJul 16, 2024
Hello Daniela, Thank you for your feedback. We apologize for the poor experience you had with our organization. We pride ourselves on delivering an exceptional customer experience and take feedback from our customers seriously. We appreciate you reaching out and hope the details below can help address your concerns. As a Nexamp community solar subscriber, you have a share on one of our solar projects that generates clean energy directly into the grid. Your utility will apply a reduction to your usage costs based on the amount of solar energy your share produces each month. While your utility will still issue a bill each month for the electricity you use, it will be reduced by the value of the Nexamp community solar credits. Nexamp will invoice you separately for the value of the community solar credits you used, but at a discount. The delay in receiving your Nexamp invoices is due to our need to confirm with the utility that the credits have been applied to your account. Each credit applied to your utility account is provided at a discount, allowing you to save throughout the year. When you cancel with Nexamp, we process the cancelation immediately. However, your utility has up to 90 days to remove you from their systems, during which you may still receive solar energy credits that reduce your bill. This is why both the original contract you signed and the cancelation confirmation email we provided mention that the process can take up to 90 days. Our team is dedicated to helping you maximize and understand your savings through our program. If you need assistance matching your solar credits or calculating your savings, please let us know, and we will be happy to help. We hope the details above address the concerns you raised. We are sorry to have lost you as a customer.
