NexampReviews of nexamp.com

Response from NexampOct 25, 2024

Hi Barry, thank you for your positive review! We're glad to hear you've enjoyed your experience with Nexamp, and we're here to make sure it continues that way!

Response from NexampOct 25, 2024

Hi Molly, thank you for taking the time to share your experience! Our team is dedicated to ensuring customers have all the information they need to determine if the program is the right fit and to make enrollment easy. We're glad to hear your experience has been positive so far, and we're here to assist with anything you need moving forward. Thank you for being a Nexamp subscriber.

Response from NexampOct 25, 2024

Hi Gloria, thank you for your positive review! We're thrilled you chose to join Nexamp and are happy to hear your experience has been smooth. We're here to support you every step of the way as we work to deliver savings as soon as possible.

Response from NexampOct 25, 2024

Hi Roger, thank you for sharing your thoughts. We're pleased to hear that you’ve had a positive experience so far and look forward to continuing to provide you with reliable service. If there are significant changes in your electricity usage, we recommend letting us know ahead of time so we can adjust your credits accordingly. Should you need any further assistance, our team is available at 855-727-4636 or [email protected], and we'd be happy to help.

Response from NexampOct 22, 2024

Hi James, thank you for sharing your positive experience! We're glad to hear that our team was able to assist you in learning more about our program. We’re grateful to have you as part of our clean energy community!

Response from NexampOct 22, 2024

Hi William, thank you for your review! We're glad to hear that our team was able to meet your specific needs. We're always here to support you and look forward to continuing to provide savings and service.

Response from NexampOct 22, 2024

Hi Karl, Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration caused by the expired credits, and we understand how this situation has been both unexpected and disappointing. When we spoke in June, we understood that you had recently purchased a new EV and expected your usage to increase, which is why we left your allocation unchanged. We are taking steps to ensure that this issue does not happen again and that your credits are properly allocated moving forward. Additionally, a member of our team will be in touch with you personally to discuss any specific adjustments needed for your account. We value your trust in Nexamp and are committed to making this right. If you have any further questions, please don’t hesitate to contact us. Thank you for your patience.

Response from NexampOct 22, 2024

Hi Philip, Thank you for sharing your feedback with us. We apologize that we haven’t yet met your expectations and sincerely appreciate the opportunity to assist you further. Regarding your account, we understand that the billing and crediting process can sometimes be complex, especially with the seasonal nature of solar energy production. However, in New York, we are only able to apply credits based on what your actual usage was that month. Nexamp ensures that your annual electricity costs are reduced by applying the solar credits you receive at a discounted rate. Nexamp operates on a two-bill system. Your utility first applies the solar credits to your account, which reduces the amount you owe to them. Once the utility verifies these credits, Nexamp generates an invoice for the discounted value of the solar credits that were applied. This means the Nexamp invoice corresponds to credits that have already reduced your utility bill. Additionally, we apologize for sending you marketing materials while you were already a subscriber. Your information has been removed from future marketing lists to prevent this from happening again. If you have any further questions or concerns, our support team is always available to assist. You can reach us at 855-727-4636 or via email at [email protected]. Thank you for being part of our clean energy community.