New York Theatre GuideReviews of newyorktheatreguide.com

I purchased non-refundable tickets but I selected the wrong date. I immediately realized my error, contacted the,. They were responsive and corrected in right away, and on a Sunday no less.

Alejandra was wonderful! Best customer service experience I’ve had in a long time. Simple and easy!

Alejandra was extremely helpful in getting us a refund during a family emergency. They were extremely efficient and courteous. We will look forward to enjoying another show in the near future and will always look to book our tickets here first.

I had a problem with email, and I didn't receive my ticket. Marika was so helpful and fast, she resolved my problem and a few minutes. Thank so much!!

This is the best customer experience I ever had, and this is why I am now writing a review for the first time ever. My daughter and I were supposed to come to NYC from Switzerland and I booked theatre tickets (without the insurance surplus, my mistake as our trip seemed to be set in stone). But my daughter had a health issue, and I had to cancel the whole trip to NYC. I was told to put my tickets out for resale and I would receive a voucher, if they resell, which I did. But today I received a completely unexpected mail from PATTY. She somehow saw my situation and I guess she spontaneously decided to help me. She refunded our tickets. Thank you PATTY, you really are the nicest person, you are fantastic <3 !!!

To me, it’s not about what happens when everything is perfect but about how a company reacts when things go wrong. We purchased expensive broadway tickets for my 10 yr old son to see Harry Potter on broadway as a belated bday trip. The night before he got violently ill. Initially, I was told nothing could be done. Very promptly, however, Finnian got involved and was able to help us in less than an hour. While they couldn’t refund us, they did give us a credit for the entire cost of the tickets to use for a future show. I promised my son we’d come back when he wasn’t ill, and now this makes it possible.

I purchased tickets to Wicked but mistakenly mistyped my email address. The day before the show when tickets hadn’t arrived I started to panic. After reaching out through the chatbot, Finnish responded, found my tickets and forwarded them to my correct email. All good!

Great response time and assistance!