Andrea Y.
Charge huge fees - 100% more expensive than direct booking
I selected a ticket for the show Stereophonics and NY Theatre Guide we’re going to charge me $207. Exactly the same ticket booked via the theatre website was $109. Massive mark up. Should be illegal.
Response from New York Theatre GuideDec 13, 2024
Hello Andrea, We are sorry to hear that you're not satisfied with your recent purchase, and hope we can help clarify the difference in price for you. As a ticket provider, we work directly with venues and productions to help make theatre accessible to as many people as possible. Since we don't earn the cost of the ticket itself, we charge booking fees to cover our expenses and ensure we can continue providing this service to our customers. Whenever possible, we strive to offer discounted ticket prices and often have exclusive rates for our customers. However, as these rates are not always available, we also sell full-priced tickets, which include the booking fee. We hope this helps explain why you might see different prices for the same productions across various outlets. Should you have any further questions whatsoever then please do not hesitate to reach out to our Customer Experience Team for further support. Best Regards, The New York Theatre Guide Team