Ada
Upsetting
My event was for the same day of delivery and I only received a portion of my order because there weren't enough of the items to fulfill my order. I was advised that there is no inventory conducted in products and therefore they never know what is actually available. In my opinion, for a service that provides same day delivery they should know what is and is not available prior to confirming the purchase. Very unsatisfied!!!
Response from newyorkgroceryJun 26, 2015
Hello Ada, Its not that inventory is not conducted, the inventory is not accounted in real time. We tried calling you (10 minutes after you placed your order) as soon as we found we were low on the product but the phone number you provide to us was wrong. We also sent you an email to inform the same but did not get a reply. We believe we made every possible attempt to communicate the issue with you. We believe that the customers are always right and hence we apologize for the inconvenience you had with your order.