newyorkgroceryReviews of newyorkgrocery.com

Order not delivered on indicated time,not updates,not communication.

Good price, NOT Quality Groceries. Every time I order fruit they get here way too ripe and bruise and old. Everything but fresh... they spoil in 2 days.

Order placed at 12:30 for 8 items with a note indicating that the delivery was for a friend who was feeling down and rapid delivery would be appreciated. 4 hours later, delivery still has not occurred (reason quoted was due to impossibility of reaching me - neither telephone nor email were used to try). The people on the telephone line are incredibly rude and unhelpful and to cap it all off, half of my items have now been replaced by other items!!! Their excuse "we are a small company and so we do not always have everything in stock". 2 specific items out of a total of 8 screams incompetence. Rather than a little deliverybti cheer my friend up this has turned into a farce with my friend now having to leave work early to receive the items... i am very unhappy with the level of service.

There was a mistake in the address and when i called them up they vwere very unhelpful. address was written correctly by me when placing the order

The order which was for a party arrived 3 hours late. They co tiniest lied and said the driver was 5 minutes away. Finally I learn the driver delivered to the wrong address!!!!

They don't actually have the products they have on the website! I have to change all my order because they didn't have the things I asked for. Disappointed

It is the fourth time I ordered beer on this store, because they have a full brands in store. In the last three orders, they had some brands of beer I ordered out of stock, but I didn't mind and just took them, since I would order about 50 bottles and sometimes a pack of 6 bottles would be different, that is fine. But this time, only 6 bottles are correct, all of rest beers are in wrong kind. They even didn't notice me in advance as they can not fulfill the order at all!!!! Interestingly, they verified my credit card number after I placed the order, but never told me they didn't have the beer I ordered. Then, the delivery guy came to my door and beg me to accept the different kinds of beer. I hope the store does not do this on purpose, but just make a simple phone call before you send the delivery guy, that will be completely different.

My event was for the same day of delivery and I only received a portion of my order because there weren't enough of the items to fulfill my order. I was advised that there is no inventory conducted in products and therefore they never know what is actually available. In my opinion, for a service that provides same day delivery they should know what is and is not available prior to confirming the purchase. Very unsatisfied!!!