The New YorkerReviews of newyorker.com

This is my story of how the staff in New Yorkers Brussels (Belgium) dupe foreign nationals. I am from india and made purchases in your Brussels store of 150 euro and 250 euro (Total 400). I was entitled to VAT refund. Tax free. However the store staff claims that they can't do VAT refund in the store despite my bill falling under their criteria of minimum 150 euro. They asked me to send an email for the same and said in 24 hours your VAT refund form will be emailed back to u. I sent many emails for vat refund. I didn't hear anything back for 2 days, when I went back to the store they realised they had given me the wrong email ID. After which I resent the emails. I received no reply yet, more than a week after the purchases. Finally after visiting their store 3 times they said they can't do anything about it. I wanted to record the staffs behaviour. However the main store manager whose pictures I have attached, assaulted me snatched and broke my phone. Pushed me. I also have a full video recording of the assault which my 13 year old daughter had to witness and was terrified. They threatened to call the police on me and in a foreign country I didn't want any hassles. But if any one checks their CCTV footage it will be all very very clear. If u ask me I can email pics and videos of the same.

I have been a subscriber of The New Yorker since the 1980's but since 2023 the service has fallen apart. I have phoned every 3 or 4 weeks, I have a long case history in which the representative always makes promises and I receive nothing. Some subscribers just shrug their shoulders and say "oh well I changed to digital" but I have finally called and cancelled everything and requested a total refund. They are quick on the auto-renew, but the service is non-existent. Sorry to vent, but I must! Sallie Erichson

I wish I could give this ZERO stars for customer service and incredibly disingenuous marketing methods. I paid for a special $3 per month 12 week trial which resulted in a yearly charge for over $100! The order confirmation specifically said there would be a notification email right before the end of the term as the 'rates may change'. First of all, what?? I fully planned to cancel but thought I'd wait for the notification as it's almost impossible to find the link or information to actually cancel! Never received the notification email , was charged for a full year and then was told by customer services through a badly written, copy and pasted response there was no refund even though I contacted them the minute I was charged! So I'm supposed to live up to my end of the contract but they don't have to. Never again.

Just like the other comments, I thought The New Yorker was a high end, reputable publication. I don't recall ever signing up for it. I was investigating a charge through PayPal, that I finally traced to The New Yorker. Evidently I am told that I signed up for a trial subscription. Suddenly, I was charged for a year's subscription. I was told that it is company "policy" to hold me to subscription. If you need to cheat people to get readers you are worse that the National Enquirer. Horrible. (I apologize the The National Enquirer)

One star is being generous....same story as all the others.....HELLO, New Yorker....are you seein' these disgusting but TRUE reviews??? DO NOT SUBSCRIBE TO NEW YORKER. They appear to subcontract their subscription management to some CRIMINOLES, as we call them in Fla...

I had a similar problem like I have been reading, with The New Yorker Magazine subscription. I signed up for a free digital trial, cancelled before the time ended and still got charged. When I tried to dispute it. I could not even find a number or contact. When I eventually got to speak to someone they told me they saw my cancellation but could not find my subscription??????? They charged my account over $100 !!!! That was crazy to me. So I called my bank to dispute it but couldn’t get a refund because THE NEW YORKER informed them they could not show when I cancelled my free trial. THIS IS A SCAM!!!!!!!!!!!! Never again will I ever read anything from them and will let everyone know not to subscribe to their magazine digital or not!!!!!!!!!!

Follow Up to Earlier Review 8/22/23 I called The New Yorker telephone number for customer care and was told that they showed TWO (2) subscriptions made on 8/20 and 822/23--both for the same digital + print option! The representative indicated she could not cancel my subscription because it had to be done via PayPal. In my opinion, this company is committing fraud. Why in the world would a subscriber request two subscriptions delivered to the same mailing address and email? Something is rotten at The New Yorker magazine. Do not subscribe.

I have subscribed over my life time to hundreds of journals, magazines and newspapers. I signed up for the New Yorker and paid with PayPal. I entered only my information (my email, my home mailing address). Subscription confirmation was sent not to me but to my wife. That email had no other info such as account number despite over 48 hrs passing. Without an account number I could not log onto the New Yorker website despite paying for both digital & print subscriptions. Customer service was horrific, NOT terrific. The woman I spoke to repeatedly interrupted me. Her lack of comprehension was frustrating and irritating. I had to provide the PayPal transaction for her to find my subscription. This was the most low level experience I have ever had when subscribing to any magazine, newspaper or journal. If I do not receive the promised email from the New Yorker to me in the next few hours, I will cancel my subscription. I did not; see my follow-up review.