The New YorkerReviews of newyorker.com

I applied for a subscription that included a free tote bag that never came, so I guess this is a scam. I tried to get in touch with the support staff and they couldn't even find my subscription, although I paid for it, forwarded my correspondence to the customer service and never answered me back. Don't subscribe !

I applied for a subscription that included a free tote bag that never came, so I guess this is a scam. I tried to get in touch with the support staff and they couldn't even find my subscription, although I paid for it, forwarded my correspondence to the customer service and never answered me back.

NEW YORKER MAGAZINE Unacceptable Subscription Policies Auto-Renew Scam $119.99 2023 Annual "Digital-Only* Subscription Non-refundable!? * Shallow content (No Depth) * Savagely Overpriced for $Digital-Only$ Content * Terrible Customer Support

I have in the past had many successful New Yorker subscriptions. This time, I wanted to try their digital content subscription for 12 weeks for a few pounds, but once ordered I couldn’t access it. I checked my NYer account and it said it there was no current subscription. I assumed the payment hadn’t gone through.A year later I’m being told that my subscription is about to renew. Turns out they opened another account in my name on another email address, and a year ago charged £100 to my credit card. I have send about 15 emails trying to get it rectified and the New Yorker staff are ignoring what I’m saying and trying to sell me another subscription ?!?!? Insert expletives of your choice

They told me they wouldn't auto-renew, then went ahead and charged me 2 days later. For the last month, I have had an email thread a mile long with customer services reps who have no idea what I'm asking for and no idea how to help me. I will absolutely NEVER subscribe to this overrated magazine again because clearly they don't care at all about their customers! Don't try the free trial - you'll end up getting charged $120 you'll never get back!!

I have noticed that The New Yorker is making some great improvements to their phone app. I use the Android app and am finding to be better with more up to date articles every day. Better late than never!

The worst service ever and a stone age website. I have been a subscriber for decades; since the switch to digital, twice a year every year I have to go through the same routine: I stop receiving the magazine for reasons unknown; I try several times to log in to my account; I see that my "auto-renewal" did not renew, even though my bank account has been charged; I have to call the very unfriendly customer service who grudgingly promise to renew the delivery a month from the fate of the call.

They renewed my subscription without sending the e-mail that they claim they send alerting one to the fact that the subscription is about to be renewed. I checked all my e-mail folders and no such e-mail was sent. They withdrew money for the subscription which was how I learned that the subscription had been renewed. I write customer service and ask for them to refund me the money as I do no longer want their magazine. They then claimed that an attempt was made to refund the money but the bank didnt accept the transaction. So now they claim that a refund check was sent, they then say that the check might take up to 4 weeks to arrive. Four weeks pass and still no check. They then say that they will contact the appropriate department so the check might be traced and if necessary be re-issued. I never recieve an update so I contact them for the 5th time. They then say that it can take up to 6 weeks for it to arrive. Six weeks pass and nothing. I contact them again and get the same answer as before that they will contact the appropriate department. They now say a refund check was issued on the 15th of august and that it can take 6 to 8 weeks for it to arrive. The delivery time increases everytime I contact them. Feels like stalling tacticts to me used by scammers. This is the worst customer service I have ever had to deal with. It honestly feels more like a scam company than a magazine. Probably wont get my money back.