The New YorkerReviews of newyorker.com

I am extremely disappointed with their customer service. After waiting two weeks for a response, my issue remains unresolved. They charged my credit card the full price instead of the agreed 50% renewal discount for my subscription. Their solution? They expect me to make an expensive overseas call (20-30 minutes) to explain their mistake to their customer service team, with no guarantee of resolution. Warning to others: Remove your credit card and PayPal information from their payment system. Based on the reviews here, I strongly advise against subscribing to this magazine. Their customer service seems to prioritize profits over customer satisfaction

The New Yorker Magazine is a great modern publication. I enjoyed the issues very much. However, when it came to cancel, we were given three options - online, by phone, or by email. Since I was working at the time, I tried online first but the function was not working. So I emailed, and one week later my profile said that I no longer had a subscription. I was relieved to see the status change on my account and thought my request went through. Zoom forward one more week and my card is charged for a year long renewal. First, I received NO receipt for this charge. Second, I also cannot view details about my type or subscription or charges made online on my account. Third, I spent 40 min with customer service who bounced back and forth between two departments. I spoke with FIVE reps with no resolution.

When signing up I got scammed! Charged 41 gbp for their subscription and 41 gbp for Conde Nast too (never agreed to it) Customer support is rubbish and they even tell me I don’t hold an account with them! I will complain to my card issuer! Do NOT SIGN up

If you subscribe (print) from outside the US be prepared to not receive the magazine, or receive 3 months late, or receive just every now and then, quite randomly. Their postal service/system is abysmal. They also always have my mail address wrong, even when I corrected it three times. Big dissapointment, but hey, they are a huge, rich corporation, what can you do? Nothing.

Even when I canceled the subscription, Condé Nast debited money from my account. The customer service is an absolute disaster. They totally ignored my problem. Please be careful: canceled does not mean canceled. In my opinion, this app is a scam. The items are not worth the money. Moreover, it is so outrageous that you are shown advertisements. I would not recommend anyone to subscribe to this app.

Same like many of you here. I’ve informed them I want to cancel my subscription but couldn’t log in to my account and they took the money from my account. I’m still fighting and now, after 4 months, they are all of sudden trying to help me with the login. Of course they don’t accept complaints. And they don’t accept the fact I asked for the cancellation once I bought the bag. And the didn’t send me any digital magazine ever since. They keep repeating that my cancellation is done, just it’ll finish next year in September. IMHO they act like thieves. Plus no way to reach someone higher than help desk staff which is constantly changing. Disappointed but also very annoyed. Will not recommend the magazine to anyone ever.

I keep writing to be refunded after they debiting my account before I could cancel at 12 weeks. They keep ignoring my emails and I cannot believe they trick readers into subscribing!! They also said it cost 119$ but they debited the equivalent of 150$!! Is the New Yorker stealing from readers now?? I want my refund!

I had a trial subscription with them. With no warning they took £90 subscription, which I cancelled immediately. They have ignored my requests for a refund.